[HCM - Tân Bình] CS Frontline (Customer Service) - English required - DHL Express

Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer.
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
Accept and register bookings for DHL services.

Requirements:

College degree or above
Good communication skills, familiar or able to be working in a call center environment
Min 1-year experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Telephone skills, Technical Skills, Communication skills
Customer Service mindset
Negotiation and interpersonal skills
Good English skills

Salary and Benefits:

Full insurance package as required by the Law + Generali Insurance
13th month salary + Performance bonus.
100% salary in 2-month probation period
Gross salary: 8.000.000 - 13.000.000 VND

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2022-05-24 19:52:04