COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Every day, all around the world, hundreds of thousands of people go to work because of Manpower; and hundreds of thousands of companies thrive because of people we find for them.
ManpowerGroup is the largest global staffing company in Vietnam, operating in the country since 2008. We are the first 100% foreign invested company licensed to provide Recruitment, Staffing and Outsourcing services by the Ministry of Labor, Invalids and Social Affairs (MOLISA) since 2008.
With offices in over 75 countries and more than 75 years of history, Manpower is the global leader in contingent and permanent staffing, providing organizations of all sizes with a continuum of staffing solutions to enhance business agility and competitiveness. With our thorough understanding of staffing trends and our deep pool of highly qualified candidates, Manpower can deliver the talent, matching the right individual to the right job – faster and with better business results.
Customer Service (Financial Services- Resolution Hub Team)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Working Location: Ho Chi Minh City
Working Time: Mon- Fri, 8AM- 5PM
What you will do
• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account- related issues.
• Performs other duties as assigned.
• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow- up actions are taken.
• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
REQUIREMENTS
You will be a great fit if you have:
• Bachelor’s degree, specializing in Accounting or Finance is preferred.
• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 2- 3 years of related work experience, for standard and Senior, experience in a customer- facing environment is preferred.).
• Accuracy & attention to detail;
• Microsoft office & PC skills; Numerical skills.
• Team working skills.
• English Skills (at a moderate proficiency level).
BENEFITS
• Training to get you started and on- the- job learning opportunities;
• Tuition Assistance Program
• Great career opportunities
• Attractive Salary: 9- 14 M (Negotiable)
• Life Insurance
• Employee reduced- rate shipping
• Health Insurance
• Pension Fund
• Attractive compensation package;
• Extensive learning resources to further develop your skills and knowledge;
• Employee Assistance Program for you and your family in difficult life situations;
HOW TO APPLY
Deadline: 23:59 1/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
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