COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Được thành lập từ năm 2017, hoa tươi Flower Corner với website đặt hoa flowercorner.vn với mong muốn mang lại cho khách hàng những trải nghiệm tuyệt vời về một dịch vụ đặt hoa online chuyên nghiệp. Flower Corner đã giúp hàng ngàn khách hàng gửi tặng sự yêu thương tới những người thân yêu của họ, thông qua các mẫu hoa đa dạng, dịch vụ tư vấn tận tình và phương thức đặt hàng cực kỳ đơn giản.
Với niềm tin rằng ngành điện hoa cũng như Flower Corner sẽ ngày càng phát triển mạnh mẽ, chúng tôi đang cố gắng xây dựng một môi trường làm việc năng động, đầy sáng tạo, trẻ trung để đón nhận thị trường mới nhiều thay đổi, cũng như bắt kịp với xu hướng hiện đại.
Customer Service Specialist
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
We are looking for a proactive, customer- focused Customer Service Representative to join our growing team. This role is central to maintaining our reputation for excellent service. You’ll be interacting directly with customers through various online channels and hotline, managing orders, solving problems, and supporting our internal teams to ensure customer satisfaction is consistently exceeded.
Responsibilities
Manage day- to- day operations of your assigned customer service shift or team, ensuring smooth and efficient handling of customer inquiries and orders.
Foster effective communication across departments and help promote a positive team atmosphere.
Type quickly and accurately, handling multiple chats or tasks simultaneously.
Collaborate closely with the florist and order processing teams to ensure that orders are fulfilled on time and meet the highest quality standards.
Communicate with customers through live chat, Facebook, hotline, and other digital platforms alongside team members to maintain top- tier service standards.
Demonstrate accountability by delivering “Wow” customer service in every interaction.
Carry out other tasks and responsibilities as assigned by management.
Embrace continuous learning and adapt quickly to changes in the environment, systems, or customer needs.
Escalate complex issues to relevant departments when necessary to ensure prompt resolution.
Provide clear, consistent performance reports and updates to the Office Manager or direct supervisor.
Ensure all customer expectations are met or exceeded with prompt, friendly, and solution- oriented support
Regularly collect and report customer feedback, and contribute to weekly debriefs with the line manager.
Propose new ideas to improve daily operations, customer service processes, or workflow efficiency.
Understand and anticipate customer needs, improve response time, and enhance overall customer experience.
REQUIREMENTS
Qualifications
Fast typing speed and ability to manage multiple conversations at once.
Strong communication skills in both Vietnamese and basic English.
High attention to detail, problem- solving skills, and a customer- first mindset.
Previous experience in customer service, e- commerce, or hospitality is a plus.
A collaborative spirit and a passion for delivering service that exceeds expectations.
Willingness to learn and take initiative.
Able to work under pressure and adapt to a fast- paced, dynamic environment.
BENEFITS
What We Offer (Perks & Benefits):
Rewarding Performance:
Fixed base salary (stability, not solely dependent on sales performance).
Annual performance bonus based on achievable KPIs.
Quarterly performance bonus.
Loyalty & Growth:
Opportunities to learn and develop professionally, including guidance from experienced foreign managers.
Loyalty bonus (awarded after completing 1 year of dedicated service).
Annual salary review based on company policy and individual contribution.
A focus on both your personal and professional development, aligned with your individual goals.
Comprehensive Well- being:
Parking allowance.
Full participation in social and health insurance as per Vietnamese regulations.
Paid annual leave.
Birthday welfare package to celebrate you!
Entitlement to national and public holidays in accordance with the Vietnamese Labor Code.
Vibrant & Supportive Culture:
Other benefits in accordance with company policy.
Competitive salary (to be discussed further during the interview).
Exciting internal and team- building activities: company trips, charity events, year- end parties, kickoff events, team bonding sessions, lucky money, and more!
A professional, dynamic, and friendly working environment.
HOW TO APPLY
Deadline: 23:59 31/7/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
5 ứng viên
