HCMC - IT Support Officer

Position Overview:
The ideal candidate possesses a genuine "sense of service," a positive attitude, and a solid foundational knowledge of Windows environments. We value your potential and your desire to learn just as much as your technical skills.
This position will be handled for THIRD- PARTY CONTRACT.
We are seeking a proactive, service- oriented IT SUPPORT OFFICER to join our technical team. This is a fresher- level role designed for a motivated individual who is eager to start their career in IT support. You will be the first point of contact for our teammates, ensuring their digital tools work seamlessly so they can focus on our mission of moving people through sport.
Key Responsibilities:
Device Deployment: Manage the lifecycle of hardware, including installing/reinstalling Windows OS on laptops, integrating them into the company system, and setting up mobile devices (tablets/phones).
Conference Room Management: Ensure all Video Conferencing (VC) devices and meeting room setups are functional and ready for use.
Software & Hardware Installation: Manage the installation and configuration of software, primarily on Windows laptops (95% of devices), and handle printer setups.
User Support & Troubleshooting: Act as the primary support for teammates by resolving issues related to software and hardware devices (e.g. laptop, mobile).
Ticket Management: Maintain organized records by creating and managing support tickets to ensure timely resolution of all user requests.
Cross- Functional Collaboration: Work closely with other departments to ensure technical feedback informs internal service improvements.

18 leave days per year
13th payment & monthly bonus
Healthcare plan for you & your family

Cập nhật gần nhất lúc: 2025-12-30 07:10:02