JOB SUMMARY
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching associates. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other associates. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.
JOB SPECIFIC TASKS
Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.
Support all co- workers and treat them with dignity and respect.
Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.
Prepare special meals or substitute items, where possible, to satisfy guest requests.
Stocking/Receiving
Develop and maintain positive and productive working relationships with other associates and departments.
Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.
Ensure the quality of the food items and notify manager if a product does not meet specifications.
Ensure that hourly associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
General Kitchen
Maintain food logs for all food products (e.g., production charts).
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Ensure associate compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one&039;s voice, using the callers&039; name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Communication
Set- up
Maintenance, Sanitation, and Cleaning Activities
Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
Perform other reasonable job duties as requested by Supervisors.
Talk with and listen to other associates to effectively exchange information.
Quality Assurance/Quality Improvement
Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Ensure proper portion, arrangement, and food garnish to be served to waiters or patrons, according to standards.
Supervise and coordinate activities of cooks and workers engaged in food preparation.
Kitchen Tools & Equipment
Assist other associates to ensure proper coverage and prompt guest service.
Policies and Procedures
Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.
Protect the privacy and security of guests and coworkers.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Follow company and department policies and procedures.
Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In- First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food- related departments and areas.
Serve as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.
Guest Relations
Use measuring tools (for example, scale, measuring cups, measuring spoons) to precisely measure ingredients and portion sizes.
Complete appropriate safety training and certifications to perform work tasks.
Serve food (for example, soup, desserts, sides, entrees) in proper portions onto dishes, plates, mugs, and bowls, ensuring proper plate appearance.
Speak to guests and co- workers using clear, appropriate and professional language.
Monitor stock of kitchen supplies and food to identify needed items and ensure neat and orderly storage, and communicate potential product shortages, or price changes, to supervisor/manager.
Sanitation and Maintenance
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain confidentiality of proprietary materials and information.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Actively listen to and consider the concerns of other associates, responding appropriately and effectively.
Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.
Inform Food & Beverage service staff of menu specials and out of stock menu items throughout the meal period.
Determine how food should be presented and create decorative food displays.
Comply with quality assurance expectations and standards.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Food Preparation
Monitor the performance of others to ensure adherence to quality expectations and standards.
Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly associates and ensure that they are understood.
Maintain up- to- date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
Maintain kitchen logs for food safety program compliance (e.g., A1, A2, QA).
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Physical Tasks
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
Working with Others
Assists Management
Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Ensure food storage areas are clean.
Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Safety and Security
Address guests&039; service needs in a professional, positive, and timely manner.
Prepare ingredients for cooking, including portioning, chopping, and storing food before use.
Provide assistance to coworkers, ensuring they understand their tasks.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Inform Chef of any excess food items that can be used in daily specials or elsewhere.
Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.
Set- up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.
