Head Hostess

Financial returns:
Directly liaising with Outlet Chefs and Restaurant Operations Managers to find best package for clients
Be aware of hotel and F&B promotions in order to actively up- sell Intercontinental Danang Sun PeninsulaResort
Responsible for all group bookings in F&B outlets
Guest experience:
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Handle guest&039;s requests, or escalate to higher levels and/or relate departments when need it.
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Share guest feedback to the supervisor.
Take telephone bookings and document in the Reservation book according to restaurant standards
Perform Services behaviours in daily operation basic towards the guests.
Responsible business:
Handle seating cards to enable guest recognition.
Assist guests to their tables.
Coordinate reservation with Dining Reservation Department & other Hostesses.
Attending to phone queries or reservations.
Communicate reservations needs and special requests to the Managers
Maintain guest history.
Understand and ensure your staff understanding IHG Brand Standard related to your department
Ensure a very high standard of service is held and maintain at all times.
Be responsible in keeping our property safe and secure
Coordinate and assist in service according to service standards.
Seat of guests.
Handle more than one task at a time.
Be responsible in protecting the environment such as the trees, the sea, and special species
Open and close the shift, ensure effective shift hand over
Rotate the roles (cross training) within department when required
Upkeep of the menus.
Manage the manifest.
Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
Co- ordinate special projects as required, such as...

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Display initiative
Created / open- minded
Customer / people oriented
Team player
Commitment to professional values
Required Skills
Motivator & self- starter
Able to speak, read and write English
Qualifications
Experience
One year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
High School

HealthCare insurances for loyalty team members
Shared accommodation (applied for non Danang residents)
Other benefits as per the company/ IHG policies
Mandatory insurances in accordance with Vietnamese Law
100% salary & service charge in 60 days of probation
Annual leave from 14 days, 2 days off per week
Provided uniform, duty meal and transportation
Accidental insurance 24/24
IHG brand standard training

Cập nhật gần nhất lúc: 2024-08-30 14:25:04