Head Hostess

Responsible for all group bookings in F&B outlets
Directly liaising with Outlet Chefs and Restaurant Operations Managers to find best package for clients
Be aware of hotel and F&B promotions in order to actively up- sell Intercontinental Danang Sun PeninsulaResort

Guest experience:

Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Share guest feedback to the supervisor.
Handle guest’s requests, or escalate to higher levels and/or relate departments when need it.
Perform Services behaviours in daily operation basic towards the guests.
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards

Responsible business:

Coordinate reservation with Dining Reservation Department & other Hostesses.
Open and close the shift, ensure effective shift hand over
Understand and ensure your staff understanding IHG Brand Standard related to your department
Communicate reservations needs and special requests to the Managers
Seat of guests.
Handle seating cards to enable guest recognition.
Upkeep of the menus.
Handle more than one task at a time.
Manage the manifest.
Maintain guest history.
Be responsible in protecting the environment such as the trees, the sea, and special species
Coordinate and assist in service according to service standards.
Assist guests to their tables.
Rotate the roles (cross training) within department when required
Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
Co- ordinate special projects as required, such as…
Ensure a very high standard of service is held and maintain at all times.
Attending to phone queries or reservations.
Be responsible in keeping our property safe and secure

Required Skills

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Motivator & self- starter
Able to speak, read and write English
Commitment to professional values
Customer / people oriented
Display initiative
Team player
Created / open- minded

Qualifications

High School

Experience

One year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Provided uniform, duty meal and transportation
IHG brand standard training
Shared accommodation (applied for non Danang residents)
Other benefits as per the company/ IHG policies
HealthCare insurances for loyalty team members
100% salary & service charge in 60 days of probation
Annual leave from 14 days, 2 days off per week
Mandatory insurances in accordance with Vietnamese Law
Accidental insurance 24/24

Cập nhật gần nhất lúc: 2024-08-26 14:30:02