Head of Center of Excellence (COE)

Job Purpose
The Head of COE leads the company’s efforts in business planning, process excellence, system enablement, and training development. The role ensures that distribution and operations are supported by clear strategies, efficient processes, robust digital tools, and continuous capability building. This position drives consistency, efficiency, and scalability to support growth and customer- centric outcomes.
Key Responsibilities
Planning
• Develop sales productivity and manpower models to support growth targets.
• Lead annual and long- term business planning for distribution and operations.
• Monitor performance against plan, analyze gaps, and recommend corrective actions.
Process C Systems
• Drive automation, digitization, and system adoption to enhance efficiency and user experience.
• Establish metrics and dashboards to measure process performance and compliance.
• Map, standardize, and improve core business processes across distribution, onboarding, and servicing.
• Partner with IT and vendors to ensure systems are aligned with business needs.
Training C Capability Development
• Partner with business leaders to align training content with strategy and regulatory requirements.
• Oversee design and delivery of programs (onboarding, sales skills, leadership, technical).
• Build a structured training roadmap for advisors, managers, and staff.
• Introduce modern learning methods (e- learning, simulations, mobile learning).
Leadership C Governance
• Ensure adherence to local insurance regulations and company standards.
• Lead the COE team, ensuring alignment and collaboration with sales, HR, compliance, and operations.
• Serve as key advisor to senior management on best practices in planning, process, and training.

Qualifications
· Excellent communication, leadership, and stakeholder management skills.
· 12+ years of experience in insurance or financial services, with proven leadership in planning, process excellence, or training.
· Bachelor’s or Master’s degree in Business, Finance, Insurance, or related field.
· Strong track record in system implementation, change management, and capability building.
Key Competencies
• System implementation C adoption
• Learning design C capability building
• Leadership C stakeholder management
• Analytical, structured, and detail- oriented
• Strategic planning C execution
• Process mapping C re- engineering

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-15 04:05:03