Head Of Operations (Omni-Channel | E-Commerce)

Operations Leadership & Planning
- Develop the Operations budget and establish processes to track, monitor, and control actual expenses against the approved budget.
- Initiate and lead continuous improvement initiatives to enhance operational efficiency and reduce overall operating costs.
- Define quarterly Objectives and Key Results (OKRs) for the Operations function, including Supply Chain, Logistics & Reverse Logistics, and Operations Excellence.
Logistics & Reverse Logistics Management
- Reconcile fulfillment fees charged by 3PLs and marketplace platforms.
- Perform regular inventory reconciliation between 3PL warehouses and the OnPoint system.
- Collaborate with Brand teams to inbound inventory into marketplace- operated warehouses (Fulfilment by platforms).
- Proactively identify operational risks related to 3PL and implement mitigation or preventive actions.
- Manage Reverse Logistics to control bad or non- saleable stock across platforms, 3PLs, and warehouses.
- Manage 3PL activities, resources, and KPIs during campaign and peak periods.
- Coordinate with 3PL partners and marketplace platforms to ensure efficient first- mile delivery (pickup/drop- off).
- Lead the Third- Party Logistics (3PL) team to manage a network of logistics partners and ensure achievement of operational KPIs.
- Plan, monitor, and oversee day- to- day operations and performance metrics.
- Develop, maintain, and enforce Standard Operating Procedures (SOPs), ensuring full compliance by 3PL partners.
- Manage customer and marketplace returns, ensuring all returns are properly authorized and processed.
Supply Chain Management
- Lead the Supply Management team to conduct monthly Sales & Operations Planning (S&OP) meetings.
- Monitor Slow- Moving and Obsolete (SLOB) inventory and collaborate with Commercial teams to clear SLOB in a timely manner.
- Raise and manage Purchase Orders (POs) to ensure timely inventory arrivals.
- Develop, maintain, and enforce Supply Chain SOPs, ensuring adherence by all 3PL partners.
- Optimize inventory levels to maintain low Days of Inventory (DOI) while minimizing the risk of Out- of- Stock (OOS).
- Coordinate with the 3PL team to ensure sufficient warehouse capacity for inbound inventory.
Operations Excellence
- Lead end- to- end process mapping, gap analysis, and process redesign across core operational flows, including:

Inbound
Last- mile delivery
Outbound
Warehousing
Demand Planning
Procurement
Returns

- Apply continuous improvement methodologies to drive productivity, quality, and cost optimization.
- Establish and maintain standardized SOPs and ensure consistent execution across internal teams and external partners.
- Identify operational risks and develop preventive controls and contingency plans.
- Lead initiatives to reduce operational costs, waste, and losses, including failed deliveries, customer returns, and inventory discrepancies.
- Identify inefficiencies, bottlenecks, and operational risks, and translate findings into clear improvement initiatives with measurable impact.

Proven experience in stakeholder management, with excellent communication skills.
Master’s degree preferred.
10+ years of experience, including 5+ years in a leadership role.
Highly analytical and data- driven, leveraging BI for decision- making.
Strong focus on process standardization, simplification, and team capability development.
Results- oriented with a strong bias for action.
Strong background in Omni- channel Supply Chain & Logistics operations.
Demonstrated capability in operational analysis, process optimization, and cost improvement.
Fluent in English.
Practical knowledge of Lean Six Sigma / Continuous Improvement methodologies.
Hands- on experience with activity- based costing, process mapping, and process re- engineering.
Benefits
Full salary during probation.
Phone allowance.
Tet & performance- based bonus.
Premium Health Insurance & full statutory insurance.
15 annual leave + 3 sick leave days.
WFH 1 day/week.
Company- provided laptop.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-03 18:55:02