Sales performance management (New and renewed):
Contribute to the sales of the center by offering some prospect presentations during the month with the same conditions as the other members of the sales team
Prepare a weekly report and meet with the HOO on the sales situation in the center and revise the action plan to ensure that milestones and targets are met
Review and set individual objectives for each Education Consultant (EC) to meet the center&039;s target
Monitor the timely follow- up updates in the CRM system to track the sale pipeline
Manage monthly sales team performance, identify areas of improvement, and build an action plan to improve sales effectiveness
Mainly in charge of sales B2B for key accounts such as: corporate, school...
Monitor the timely EPP collection from every sales team member
Build the monthly sales plan (including B2C and B2B channels) for the whole brand and for each center based on sales objectives.
Sales team skills development
Provide Sales Training for new hires and on- the- job training to the whole sales team including the School Manager, EC, Telemarketing, Direct sales force...
Monitor the sales team member performance through data analysis and observations and identify areas of improvement
Regularly conduct coaching sessions tailored for each sales team member
Collaboration enablement
Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness
Collaborate with the center DSF Team Lead to update on supply conversion and feedback on lead effectiveness
Ensure compliance from the sales team on their commitment to the other functions in the center with respect to the touch points with the students
Jointly conduct a weekly alignment meeting with the other functional heads in the center to address issues that arise
Share market insights with the Marketing team on a regular basis- Join a monthly cross- functional meeting between Sales, Marketing, TMK and DSF to align market trends and priorities.
Team and regulations management
Manage the schedule of the sales team members in a fair and balanced way
Ensure that the defined show distribution ground rules are respected by the Service Officer
Maintain high morale within the sales team in the center- Prepare the monthly and quarterly sales performance management review in coordination with the HOO and the HR department
Drive center recruitment efforts to build a team able to deliver high- sales performance