Head of Telesales

Job Purpose:
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
- Managing teams of Sales and Sales support to meet target and quality.
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
Duties/Responsibilities:
- Preparing reports on sales daily;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximizenefficiency and customer satisfaction;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Create procedures/policies for the sales team to ensure target achievement;
- Setting KPIs for team to reach the targets;
- Ensuring all relevant communications and data are updated and recorded;
- Handling the most complex customer complaints or inquiries;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Build up sales team.
- Motivating and retaining staff;
- Lead, management, and capacity management to meet KPI’s target;
- Evaluating staff on KPIs;

Job Specification:
- Salary Negotiable
- Negotiation, presentation, and communication skills;
- At least 2 years of Telesales management experience (teamsize at least 100 HCs)
- Time management;
- Pressure management;
- Analysis skill;
- Strong leadership skills;
- Fast action, Dynamic & professional manners;
- Good communication in English;
- Motivation and Coaching Skills;
- Be familiar with start- up environment and good reporting skills are preferred
Benefit
- Working time Monday- Friday, 9AM- 6PM
- Paid 100% salary in 02 probation months;
- Take a premium health insurance after pass probation
- Review for increasing salary once or twice for outstanding yearly;
- Take part in team building and health check – up once yearly
- Give bonus on KPIs in year end
- Paid nearly full salary for social insurance

Paid premium health insurance after probation
Company trip, Weekly Happy Hour, Monthly Birthday Celebration
Performance Review up to twice per year depending on your contributions

Cập nhật gần nhất lúc: 2024-04-08 07:35:35