Job Purpose
The job holder is responsible for developing and executing a comprehensive training strategy for Techcombank’s life insurance distribution channels, including agency, bancassurance, and digital sales. This role ensures that all training programs align with business objectives, regulatory requirements, and the bank&039;s commitment to excellence in customer service.
Key Accountabilities (1)
Strategic Training Development
- Design and implement a holistic training framework that supports the growth and productivity of life insurance sales channels.
- Collaborate with senior management to identify training needs and develop programs that address skill gaps and promote career development.
- Align training initiatives with business goals, focusing on sales effectiveness, customer retention, and compliance.
Training Program Management
- Implement evaluation methods to assess training effectiveness and make necessary adjustments.
- Ensure training content is up- to- date, relevant, and compliant with regulatory standards.
- Oversee the development and delivery of training programs for new and existing life insurance agents, including onboarding, product knowledge, sales techniques, and leadership development.
Digital Learning Integration
- Monitor engagement and performance metrics to continuously improve digital training offerings.
- Incorporate e- learning modules, webinars, and virtual workshops to enhance learning experiences.
- Lead the adoption of digital learning platforms to provide accessible and flexible training solutions.
Key Accountabilities (2)
Compliance and Quality Assurance
- Ensure all training programs meet regulatory requirements set by the Ministry of Finance and the Insurance Association of Vietnam.
- Stay informed about industry regulations and update training materials accordingly.
- Maintain accurate records of training activities, certifications, and compliance audits.
Team Leadership and Development
- Manage a team of training professionals, providing guidance, support, and performance evaluations.
- Coordinate with external training providers and partners to supplement internal resources.
- Foster a culture of continuous learning and professional growth within the training team.
Stakeholder Collaboration
- Work closely with sales, marketing, product development, and compliance departments to ensure training programs support cross- functional objectives.
- Gather feedback from trainees and stakeholders to refine training strategies and content.
- Represent the training function in strategic planning meetings and contribute to organizational development initiatives.
