The Company – PACS / RIS Technical Support Engineer (IT Healthcare / Informatics)
Company Overview
INFINITT SE ASIA Sdn Bhd is a subsidiary of INFINITT Healthcare Co., Ltd, based in South Korea, and stands as one of the leading Healthcare IT solution providers in the Southeast Asia region. We are dedicated to long- term partnerships with recognized distributors across Malaysia, Thailand, Singapore, Indonesia, and Vietnam. Our commitment and expertise have earned us significant reputation and recognition in the healthcare market.
**An excellent opportunity for a Technical Support Engineer with experience of PACS / RIS to join a global market leader of medical software systems to work on brand new market leading products and become a product specialist with responsibility for training other members of the team**
Position Summary
We are seeking a motivated Technical Engineer to join our dynamic team at INFINITT SE ASIA Sdn Bhd. This role is vital in delivering top- tier healthcare software solutions and ensuring seamless integration with existing systems. The successful candidate will leverage their technical expertise in healthcare IT to enhance radiology workflows and contribute to our mission of improving healthcare technologies across the region.
JOB SUMMARY
Reporting to the Technical Support Manager, you will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for the clients customer base.
TASKS
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support members, Global Support Network (GSN), Problem Management and third party vendors.
Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests.
Perform root cause analysis on high priority Incidents and document recommendations to prevent re- occurrences.
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLA&039;s, ensuring Incidents are resolved within SLA.
The Benefits
The successful applicant will benefit from ‘first class’ industry recognised training and a comprehensive remuneration package, including a competitive basic salary, extensive opportunities for bonus, contributory pension scheme, private health cover and etc. This is a unique opportunity to work on the ultimate state of the art medical imaging systems that will profoundly change both the PACS market and the levels of customer service delivered. You will become a product specialist and then utilise your knowlege and skills to train and develop other team members.
Attend Company product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions.
Triage newly logged Incidents and Service Requests to ensure prompt and accurate line of investigation.
