What will I be doing? &13;
As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:
Responsible for the management of Sales, Banquet/F&B Sales, Revenue Management, Reservations, and Marketing Communications.
The department reserves the right to change or supplement the job description if necessary.
Ensure that department staff are clear about the responsibilities assigned to them.
Control departmental costs in accordance with hotel policies to avoid waste.
Perform any other reasonable duties assigned.
Prepare a forecast of the department&039;s monthly expenses and submit it to the hotel on the scheduled date.
Set pricing strategies and sales targets for the hotel.
Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel&039;s continued profitability, ensuring the hotel&039;s revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
Ensure efficient use of departmental resources.
Develop the hotel&039;s annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
Participate in developing and implementing hotel and departmental policies and regulations.
Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.
Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
Conduct regular market research and obtain information about competitors.
Promote hotels in relevant industries at home and abroad.
Manage special projects and other related businesses.
Maintain good relationship and communication with target markets at home and abroad.
Monitor and evaluate current initiated marketing activities and market dynamics.
Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
Organize promotional trips for target markets.
Actively participate in sales activities initiated by Hilton.
Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
Supervise and drive the progress and implementation of marketing plans.
Manage departmental expenses and budgets.
Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
Adhere to hotel safety policies, emergency rules and procedures.
Ensure the filing of departmental documents and related information.
Ensure employees fully understand and follow the contents of the employee handbook.
Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.
Take immediate corrective action when the interests of the department or hotel are jeopardized.
Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
Develop marketing strategies and promotion plans to adjust to the market situation in real time.
Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
Maintain communication with all operating departments within the group to maximize sales opportunities.
