[Hilton] Front Office Trainee - Thực tập sinh Tiền sảnh | La Festa Phu Quoc

• Greets customer immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
• Make recommendations for training related issues when inconsistencies develop at the Front Desk.
• Communicate effectively with all staff and provide them with any necessary information to ensure guest service aligns with Hilton standards.
• Resolve customer complaints by thoroughly researching the situation and identifying the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered and approval from superior has been taken.
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Magic Agents, Reservation Agents, Bell Attendants and other departments with any questions or requests.
• Maintain the department facilities, standards of presentation and levels of service to a level that achieves and exceeds Company Brand Standards.
• Ensure the smooth and efficient day- to- day operations of the department in line with company standards, continually setting a good example by being seen to pay attention to detail.
• Set and maintain the highest standards of dress appearance and hygiene at all times in line with Colleague personal Presentation Standards.

SUPPORTIVE FUNCTIONSIn addition to performing the essential functions, this position may be required to implement a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Operation of office equipment such as facsimile and photocopier as needed.
Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
Respond promptly to guest requests for a supervisor or manager.
Complete projects and reports based on department and hotel requirements.
In emergencies, perform in the capacity of any position supervised.

What are we looking for?
A Front Office Trainee serving Hilton Brand hotels and resorts always works on behalf of our guests and collaborates with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Passion for excellence in service and team- work
Determination to succeed
Willingness to learn
Committed to delivering a high level of customer service
Excellent grooming standards
Positive attitude
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Eye for detail to achieve operational excellence
Good communication skills

Proficiency in IT systems
Knowledge of the hospitality industry

Accommodation, uniform, transportation, 3 meals/day provided
Other benefits
Health Care Insurance (24/7)
Working hours: 8 hours/day, 1 hour break/day, 2 days off per week
Relocation, home leave ticket
Competitive internship allowance

Cập nhật gần nhất lúc: 2026-01-03 17:15:03