With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we&039;re here: to delight our guests, Team Members, and owners alike.
HOW YOU WILL MAKE AN IMPACT
You are responsible for assisting the Head of HR in implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate&039;s overall strategy. You will participate in the development and improvement of the hotel&039;s human resources policies, procedures, and regulations, and execute all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance with all HR activities. As an Assistant Human Resources Manager, you’re not just supporting the daily operations of the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Night Duty Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
Complete Night Audit duties
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
Conduct Health and Safety Checks and Night Walks
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Oversee the entire Front Office operation to maintain high standards
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Compile adequate handover to Early staff / Duty Manager
Maximise room occupancy at best rates and use up- selling techniques to promote hotel services and facilities
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Serve as a point of contact for regular and important Guests
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Attend appropriate training courses, when required, and assist with the Night Team&039;s training and development efforts
Maintain a good status awareness of all hotel areasTHE PROPERTY
Nestled on the southwest coast of Phu Quoc, our hotel blends distinctive Amalfi Coast- inspired architecture with panoramic views of the island’s signature sunsets. Guests enjoy exclusive benefits, including one- time complimentary access to the Kiss Bridge, the Kiss of The Sea show and Hon Thom Cable Car unlimited rides after one- time purchase. With direct beach access, an infinity pool, 8 restaurants & bars, a spa, and nightly fireworks, Our hotel is a photogenic destination at the heart of Sunset Town.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the 1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world- class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100- year history. Hilton is proud to have an award- winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
