As the Restaurant Reservation Executive, you will be responsible for performing the following tasks to the highest standards:
Key Responsibilities:
Data Management: Maintaining accurate and up- to- date reservation records in the system.
special requests.
Customer Service: Providing excellent service by answering questions, offering information about the restaurant offerings, and addressing guest needs.
Problem Solving: Addressing any issues related to reservations, such as cancellations, modifications, or
Communication: Interacting with guests, restaurant staff, and other departments to coordinate reservations and address any issues.
Optimizing Table Availability: Strategically allocating tables to maximize seating capacity and ensure efficient service.
Managing Reservations: Handling reservation requests via phone, email, or online platforms.
Duties And Responsibilities
Access all functions of the computer system.
Maintain positive guest relations at all times.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of:
Compile and maintain information for daily/weekly/monthly reports.
Process all food and beverage reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
Verify availability. Suggest alternate dates for sold- out dates.
Set up work station with necessary supplies and resource materials.
Access guest history records to best service guests; maintain accurate information in guest history files.
Monitor and maintain wait lists daily.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Create individual files and group masters with designated information for each reservation or group dinning reservations.
Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
Process requests for mailing brochures, correspondence and package information.
Ad hoc tasks assigned by the management not limited to the above
Review status of assignments and any follow- up action with on- coming team member.
Ascertain callers&039; needs through open- ended questions.
Accommodate special requests and designate such in system.
Verify all reservation information with caller to ensure accuracy.
Review group resumes and convey all pertinent information in the system to appropriate personnel.
Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
Obtain all designated information to book a reservation.
Document all information for manual reservations on designated form.
Input group lists.
Any special events, or promotions happening in the different venues/restaurants.
Seat numbers, venue room capacity, hours of operation and availability.
Input all manual reservations into the system.
