[HN] Air Export Operations Staff (Freight Forwarder) - 12 month contract

Purpose of the position

Comply all handling procedures for global accounts
12- month back up for maternity case
Handling of processing outbound shipments.

Main duties & responsibilities

Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
Timely invoicing clients/ agents and closing files
Follow up payment for non- credit clients of local charge and freight prepaid
Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)
Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
Working within SOP’s and quotation from Sales team and overseas offices.
Receiving Bookings, contact with shipper and agent to arrange the shipment
Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.
Sending pre- alerts to overseas offices
Shipment track and trace updates
Checking and confirm incoming invoice of sub- contractors on time & correctly
Handles customers statistics and reports or any special request for updating system, if required.

Good communication of written and spoken English & local language.
Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first- class customer service at all times
Receive CV in English only
Must have PC experience and ability to prepare documentation quickly and accurately
Minimum one (1) year logistics/freight forwarding experience.
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

Chế độ bảo hiểm, Du Lịch, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-17 18:50:03