[HN] Chăm Sóc Khác Hàng Ca Đêm - Kênh Chat - Lương Cứng Upto 15M

More specifically, you will be responsible for the following tasks:● Focus on Customer Support.

● Completes reports of calls and other data accurately and on time.

● Identify and address customer needs, with a goal of total satisfaction.

● Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).

● Refer issues and questions to managers if necessary.
- REQUIREMENT:

● Minimum education: High School Diploma (Grade 12). A Bachelor&039;s/Diploma Degree is a plus.

● Customer service experience is a plus, Softel still welcomes freshers, and you would be trained

● Manage a volume of chats with knowledge and efficiency.

in the professional US policy program from the beginning.

● The training programs at the beginning are about soft skills in customer service, US

● Basic computer skills (Outlook, Word, Excel).

● Willing to work night shifts (Chat/Call positions).

● Good communication, multitasking, and problem- solving skills.
- BENEFIT PACKAGE:

● Probation period: 2 months.

● Able to work on public holidays and during Tet when required.

telecommunications laws, welfare policies, and work processes of the US Government.

● Working with major carriers in the US.

● Receive union benefits such as: Representative&039;s birthday, International Women&039;s Day, Funeral support money, sick visits, maternity support,...

● 12 days of annual leave, 11 public holidays, pay insurance according to Vietnamese labor law, and participation in classy internal activities of the company.

● Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach/Team Lead, and Customer Service Supervisor, Manager, and Director.

● The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,...

● Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.

● Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.

● 100% of Customers are in the US, and the company environment uses and improves English well.

Cập nhật gần nhất lúc: 2026-07-06 21:45:02