COMPANY INTRODUCTION
Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct- to- consumer brands and increase customer LTV.
IT Support Specialist full- time
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JOB DESCRIPTION
As part of Technology Innovations CoE- supervised by the Engineering Manager & advised by the firm&039;s CTO, you&039;ll also check in with the team daily on the project, collecting information from other products to remain in sync with the entire eco- system in an Agile mindset & strong- Tech Startup environment culture. (Silicon Valley style Tech- startup)
We are creating a comprehensive Cross- border eCommerce Platform that features solutions for Storefront, Payment Gateway, Inventory, Catalogs, Logistics, Marketing Insights, CRM... Here are some examples:
Convert raw data from marketing campaigns, transactions, user behavior, etc. into insights beneficial and significant for business operations.
Plus, numerous other opportunities await your input.
Integrate various 3rd services to operate a complete supply- chain system including inventory, catalogs, logistics tracking, and more...
Develop a Storefront solution.
Centralize payment gateways for managing transactions and after payment business (such as: refund, chargebacks, claims, inquiry,..).
We are seeking IT Support Specialists to ensure 24/7 operational excellence of our systems, collaborate on troubleshooting, and provide 1st level support to our internal and external users. This team will play a critical role in monitoring system health across various dashboards including Grafana and AWS, liaising with 3rd- party cloud providers, and ensuring the robustness of our office network and devices.
REQUIREMENTS
Teamwork and Independence: The capability to work well both independently and as part of a team. This balance is vital in a fast- paced tech environment.
Communication Proficiency: Excellent verbal and written communication skills in English. Being able to convey technical guidance clearly to non- technical stakeholders is crucial.
Experience: A minimum of 1 year in IT Support or a related role. This experience should reflect the ability to manage and resolve technical issues efficiently.
Educational Background: Associate&039;s degree in Information Technology, Computer Science, or a related field. This foundation is essential for understanding the technical aspects of the role.
Flexibility: Willingness to work in shifts, including nights, weekends, and holidays, to support our 24/7 operation needs. This flexibility ensures that our systems remain reliable around the clock.
Problem- Solving Skills: Strong analytical and decision- making abilities. Candidates must demonstrate a knack for tackling complex problems and finding effective solutions.
Preferred (but not required)
DevOps Practices: Understanding of DevOps principles and tools. Candidates with this knowledge can contribute to the improvement of our deployment and operations processes.
Data Analysis: Skills in analyzing system data to identify trends and potential improvements. Experience with data analysis tools and methodologies would be a plus, enabling more informed decision- making.
Cloud Infrastructure Knowledge: Familiarity with cloud services (e.g., AWS, Azure, Google Cloud). While not mandatory, this skill set is highly beneficial for monitoring and managing our cloud- based resources.
Coding Proficiency: Ability to write scripts or simple programs to automate tasks or resolve issues. Coding skills in languages such as Python, Bash, or PowerShell are advantageous but not required.
This role is a fantastic opportunity for individuals looking to deepen their experience in tech support within a vibrant and fast- growing tech startup environment. Join us at Crossian LLC and be a part of our mission to redefine cross- border eCommerce.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Other benefits in accordance to Company&039;s Policy and Vietnam Labor Laws
Quarterly bonus & Year- end bonus as part of our profit sharing program
Guaranteed 13th month salary
Full salary during probation
12 days work- from- home & 12 days of paid annual leave
Competitive gross salary depending on what you bring to the table
General company T&D Program + dedicated T&D budget for managers
Global health insurance package for yourself and direct family members
Lots of other company benefits including 5- star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2024
APPLY NOW
