[HN] Công Ty Crossian Vietnam Tuyển Dụng Full-time: Fresher Performance Marketing, Intermediate Data Analyst, Video Editor, Senior Facebook Performance Marketing Specialist, Senior Google Per

Education:

• Top Universities, majoring in Marketing, Finance, Economics or Information Technology is an advantage.

Skill:

• Strong analytical skills and be data-driven
• Problem Solving
• Critical Thinking
• Communication
• Self-study skills

Exprerience:

• The program does not require candidates to have experience, as long as you have the qualifications, you can fully participate in our training program
• Having at least 3 months experience in Facebook Channel is an advantage
• Have experience in E-commerce, POD (Print on Demand), DS (Drop Shipping) is an advantage

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Well-trained by Facebook advertising experts
• Flexible, non-binding working time and space according to office hours
• Open and clear career development and promotion opportunities.
• Attractive salary, bonus, fair and transparent scheme, income up to $ 5000 / month (basic salary up to $500 depending on capacity)
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws.

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

As a Data Analyst at the Intermediate Level, you will be responsible for the following tasks and duties:

• Collecting and Cleaning Data: Gather data from various sources and ensure its accuracy and completeness through thorough cleaning and preparation for analysis.
• Basic Statistical Analyses and Reporting: Conduct fundamental statistical analyses and produce standard reports to support business insights and decision-making processes.
• Data Visualization Techniques: Learn and implement data visualization techniques to effectively present and communicate findings to stakeholders.
• Database and Data System Maintenance: Assist in the upkeep and organization of databases and data systems to ensure efficient data management and accessibility.
• Collaboration with Team Members: Work closely with team members to comprehend data requirements and deliver appropriate data solutions to meet business needs.
• Complex Data Analyses: Design and perform intricate data analyses to address specific business questions, providing deeper insights and understanding.
• Dashboard and Reporting System Development: Create and maintain dashboards and automated reporting systems to streamline data reporting and enhance accessibility.
• Data Interpretation and Recommendations: Interpret data results and offer actionable recommendations to drive business strategies and operations.
• Cross-Functional Collaboration: Engage with cross-functional teams to support and facilitate data-driven decision-making throughout the organization.
• Ensuring Data Quality and Integrity: Ensure the highest standards of data quality and integrity in all analyses and reporting activities.

By undertaking these responsibilities, you will play a crucial role in driving data-informed decisions and strategies, ultimately contributing to the success and growth of our organization.

• Educational Background: Master’s degree preferred in Data Science, Computer Science, Mathematics, Statistics, or a related field. A Bachelor’s degree in these fields is also acceptable.
• Professional Experience: At least 3 years working in a DA role with proven leadership experience, ideally within eCommerce or Tech-startups.
• Technical Proficiency: Expertise in SQL and BI tools, along with a strong understanding of data modeling, data warehousing, and real-time data monitoring. Familiarity with cloud technologies and DevOps practices is essential.
• Analytical Skills: Superior ability to analyze complex datasets and utilize advanced data visualization techniques to derive actionable insights.
• Communication Skills: Exceptional verbal and written communication skills, adept at presenting complex data insights clearly and influencing strategic decisions.
• Innovative Thinking: Ability to keep pace with industry trends in data analytics methodologies and tools, applying this knowledge to drive the business forward.

Preferred (but not required)

• Machine Learning Techniques: Familiarity with machine learning algorithms and their applications in data analysis.
• Big Data Platforms: Experience with big data technologies such as Hadoop and Spark for handling large datasets.
• Programming Proficiency: Skilled in programming languages like Python and R for data analysis and automation tasks.
• Familiarity with the Agile toolset, such as Gitlab, Jira, Confluence, and Slack.
• English proficiency

• Competitive Compensation: Attractive salary with performance bonuses and the potential for stock options based on contribution.
• Career Growth: Opportunities for professional development and advancement within a rapidly growing global company.
• Work Environment: Dynamic, collaborative, and innovative work culture with a focus on continuous learning and improvement.
• Office Location: Modern office in the heart of Hanoi, equipped with the latest technologies to support your work and creativity.

Apply Now: If you are a driven data professional seeking to impact the future of eCommerce through strategic data analysis and leadership, join us at Crossian LLC. Together, we can redefine the landscape of cross-border eCommerce. Apply today to become part of our visionary team!

• Review video scripts and materials in collaboration with in-house team/independently
• Create short videos that effectively highlight product unique selling proposition to the target audience/customer
• Ensure a coherent storyline and message to optimize outcomes
• Continuously explore and implement new editing techniques and industry best practices to enhance efficiency
• Regularly devise plans to effectively manage personal tasks and workload

• Minimum of 2 years of experience as a Video Editor, including at least 1 year in a team environment
• IELTS 6.5 or equivalent proficiency in English
• Possession of a Bachelor's degree or technical certificate in a relevant field is a plus
• Proficient use of video design software such as Premiere Pro, Davinci, Capcut, etc.
• Basic experience in using After Effects, Photoshop, and Illustrator
• Proven track record in creating Facebook Ads/TikTok videos
• Ability to understand the desired outcome of a Facebook advertising video and bring it to life
• Experience in editing videos of different lengths
• Experience in creating 2D animation is a plus
• Creative mindset and storytelling skills
• Ability to communicate effectively with different stakeholders
• Strong collaboration skills with other creative professionals to deliver high-quality final products

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive gross salary (13-20M VND with unlimited commission)
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Extra seniority paid leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

• Develop and execute performance marketing strategies on Facebook platform to acquire customers and boost customer lifetime value.
• Plan, set up, and optimize Facebook advertising campaigns effectively.
• Dive deep into campaign data to identify key performance indicators (KPIs), track campaign success, and make data-driven decisions for optimization.
• Collaborate closely with our creative, analytics, and product teams to ensure seamless campaign execution and cohesive messaging.
• Keep your finger on the pulse of Facebook advertising trends, best practices, and changes in the ecosystem, so we can stay ahead of the curve.
• Test and iterate ad creatives, audience segments, and campaign strategies to continuously improve performance and maximize return on investment.
• Provide regular reports to stakeholders, sharing insights, highlighting successes, addressing challenges, and identifying optimization opportunities.

• A bachelor's degree in Finance, Marketing, Business, or a related field. Extra points if you graduated from top universities (local or global) and had a GPA that sparkled.
• 2-3 years of experience in performance marketing, with a focus on Facebook advertising.
• Proven track record of driving significant growth and achieving outstanding results in performance marketing campaigns.
• Strong analytical skills and ability to extract valuable insights from data to optimize campaigns and deliver business outcomes.
• In-depth knowledge of Facebook Ads Manager, including campaign setup, audience targeting, bidding strategies, and optimization techniques.
• Familiarity with performance marketing metrics such as ROAS, CPA, LTV, and conversion rates.
• Experience in the e-commerce industry or with direct-to-consumer brands is a plus.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Attractive salary, bonus, fair and transparent scheme, income up to $7000/month (basic salary up to $ 1000 depending on capacity)
• Flexible, non-binding working time and space according to office hours
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

• Plan, setup, and optimize effective Google advertising campaigns, including: Search, Shopping, Performance Max.
• Dive deep into campaign data to identify key performance indicators (KPIs), track campaign success, and make data-driven decisions for optimization.
• Collaborate closely with our creative team to optimize ad creatives.
• Test and iterate ad creatives, audience segments, and campaign strategies to continuously improve performance and maximize ROAS.
• Provide regular reports to stakeholders, sharing insights, highlighting successes, addressing challenges.

• 2-3 years experience in Google Advertising, specifically with these campaign types:  Search, Shopping, Performance Max.
• In-depth knowledge of Google Ads Manager, including campaign setup, audience targeting, bidding strategies, and optimization techniques. Familiarity with performance marketing metrics.
• Strong analytical skills and ability to extract valuable insights from data to optimize campaigns.
• A bachelor's degree in Finance, Marketing, Business, or a related field. Extra points if you graduated from top universities (local or global) and had a GPA that sparkled. Proficiency in English, IELTS 6.0+.
• Experience in the e-commerce industry or with DTC brands is a plus.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Attractive salary, bonus, fair and transparent scheme, income up to $7000/month (basic salary up to $ 1000 depending on capacity)
• Flexible, non-binding working time and space according to office hours
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

As a key player in our dynamic team, your contributions will be felt across the organization. Here's how you'll make a difference:

1.    Task and Timeline Management:

• Work closely with internal stakeholders (Production team, marketing team, and product team) to manage and coordinate tasks and timelines.
• Coordinate with external stakeholders (suppliers, factories, etc.) to ensure requirements are met.
• Use management tools such as Jira and Asana to track progress and ensure that deadlines are met.
• Monitor milestones and proactively detect potential risks, developing contingency plans as needed.
  

2.    Communication:

• Draft and distribute timely updates to internal stakeholders.
• Serve as a central point of contact for inquiries and information sharing.
  

3.    Feedback Management:

• Collect, categorize, and distribute feedback from teams and other business partners.
• Turn insights into actionable plans in collaboration with cross-functional teams.
• Manage the feedback loop to ensure continuous improvement and alignment with goals.
  

4.    Data-Driven and Agile Mindset:

• Utilize data to inform decision-making and improve outcomes.
• Apply agile methodologies to enhance efficiency and adaptability.
• Help build and nurture an agile culture within the team and across the organization.

5.    Documentation:

• Create, update, and maintain all the documents and knowledge repositories.
• Ensure that information is organized and accessible to all relevant teams.
  

We value talent, dedication, and a commitment to growth. If you possess the following qualifications, you're already a step ahead:

• Bachelor's degree in Business Administration, Marketing, or related majors.
• 2 - 3 years of proven experience in project coordination or similar roles within a dynamic and fast-paced environment.
• Experience using project management tools is a competitive advantage.
• Excellent organizational and time-management skills, with a keen eye for detail.
• Strong communication abilities, both written and verbal.
• Proficiency in English is essential (IELTS >= 6.5), and Chinese is a plus.
• Agile mindset, ability to work effectively within a diverse team, adapting to changing priorities.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Career Path: Devote, learn, and grow to become a Project Manager or Product Owner
• Competitive salary
• Full salary during probation
• 12 days of work-from-home & 12 days of paid annual leave
• Global health insurance package
• Guaranteed 13th-month salary
• Quarterly bonus and year-end bonus as part of our profit-sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities, and other monthly/quarterly/annual company events
• General company T&D Program
• Other benefits in accordance with the Company's Policy and Vietnam Labor Laws
  

• Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
• Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
• Identify and escalate issues to higher-level management when necessary
• Meet or exceed key performance indicators for call resolution rate, customer satisfaction
• Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
• Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience

• Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
• 1 year of experience in customer service support; preference is given to candidates from customer-facing sectors or with experience in a start-up environment
• Have sought knowledge of customer service practices and principles
• Customer relationship management experience is strongly desired
• Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
• Ability to handle stressful situations and establish rapport with the client
• Ability to present yourself and the company in a professional manner
• Can work under high-pressure
• Can work remotely on the weekends and public holidays
• Working hours requirements
• Minimum 5 shifts per week (night shift, specific time to be discussed)
• Minimum 4 hours per shift
• Minimum 2 shifts on weekends
• 80% of total shifts on-site
• Part-time staffs may register to work additional hours and shifts if available

• Competitive hourly rate (Email: 65K VND - Call: 85K VND per hour)
• Opportunity to earn monthly KPI bonuses of an additional 10% per hour
• Adequate training provided to help you become a professional Customer Support Agent
• Adequate equipment provided
• A Pantry and a Crossian Cafe stocked with goodies, ready to serve
• Fair, transparent, and open working culture
• Work-from-home/Remote option