COMPANY INTRODUCTION
Địa điểm
Hà Nội
This is an exciting opportunity for a professional to join one of the most successful destination management companies in Asia. Formerly known as Buffalo Tours, Discova has been operating since 1994, bringing more than 90,000 travellers each year across Vietnam, Cambodia, Laos, Thailand and Myanmar. Our aim is to ‘Discover Your Asia’, with unique and authentic experiences that take you off the well worn tourist path.
With sales offices in Australia, United Kingdom, Russia, United States of America and Japan, and operational offices throughout Asia, we are ever expanding our reach to become Asia’s leading provider of travel services.
Tailor- Made Travel Sales (German Speaking)
Địa điểm
Hà Nội
JOB DESCRIPTION
Love to chase target and exceed your own sales targets.
Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.
Consistently apply Discova’s One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sales.
REQUIREMENTS
Results orientated, highly organised and great at problem solving
Able to remain calm and patient under pressure and juggle multiple tasks.
Advanced computer skills and the ability to confidently learn new computer systems
Minimum 1- year experience in the tourism industry or inbound tourism is desirable.
Willing to travel on business when required.
Fluent in both written and spoken English is required, other European languages would be an advantage.
Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger.
Expertise and knowledge about tourism destination is essential.
Able to work independently and within a team, assisting team members to help everyone achieve results.
A degree in tourism and hospitality is an advantage.
Proven experience of meeting and exceeding sales targets and KPI&039;s.
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise. Your commitment to a 24- hour shifting schedule is mandatory and greatly appreciated.
Outstanding sales skills with strong customer care focus
BENEFITS
Personal connections: We are a big business founded on personal relationships
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Employee giving program
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Have fun: At the heart of everything we do at Discova is a desire to have fun.
A career, not a job: We offer genuine opportunities for people to grow and evolve
Various leaves policy, include 14 annual leaves, 12 internal sick leaves, 1 birthday leave and 5 study leaves and 1 volunteer day.
100% salary and social insurance contribution in probation, private insurance after probation.
Office Environmental Program
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering- You&039;ll have to experience it to believe it!
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
HOW TO APPLY
Deadline: 23:59 31/1/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Reservations Executive (German Speaking)
Địa điểm
Hà Nội
JOB DESCRIPTION
Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on reservations system in an accurate and timely manner
Handling and making reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in the package (except transportation and tour guides).
Ensure you discuss business improvement and efficiencies with your leader.
Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures.
Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Ensure all details of itinerary has been entered into system correctly and reconfirming every aspect of the booking before passing on documents to Agents and information to the Sales team.
Ensure 24/7 supports on the ground for client’s complaints and incidents
Ensure you maintain up to date with product knowledge and understand Discova’s offerings.
Ask as well as participate in any trainings or upskilling recommended by the Reservations Team Leader or you feel relevant to your role.
Advice finance team of all receivables and payables.
Ensure bookings run within budget.
Empowered to initiate the new, better OBWs, through the proper channels.
Consistently implement the company One- Best- Ways (OBWs) processes/procedures/systems across the accounts handled.
Daily and weekly tracking of individual sales targets.
Handle the logistics fulfillment according to company SOP’s.
REQUIREMENTS
Customer centric with commitment to high standards of service delivery
Fluent in national local language and intermediate to advanced level of written and spoken German and English
Willing to travel on business when required
Ability to work with uncertainties/changing priorities and under pressure.
Proficient with Microsoft Office applications
High attention to details & strong time/priority management skills
Flexible rotating roster that may include late nights, weekends, and early mornings
Degree in tourism and hospitality or experience in Tourism or Hospitality is an advantage
Well- developed problem- solving skill
Personally, aligned with Discova’s company purpose and values
Able to work independently or in a team environment
BENEFITS
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Personal connections: We are a big business founded on personal relationships
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
100% salary and social insurance contribution in probation, private insurance after probation.
A career, not a job: We offer genuine opportunities for people to grow and evolve
Various leaves policy, include 14 annual leaves, 12 internal sick leaves, 1 birthday leave and 5 study leaves and 1 volunteer day.
Office Environmental Program
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering- You&039;ll have to experience it to believe it!
Have fun: At the heart of everything we do at Discova is a desire to have fun.
Employee giving program
HOW TO APPLY
Deadline: 23:59 31/1/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
