COMPANY INTRODUCTION
Each associate is fully committed to serving customers and fellow associates through outstanding performance and accomplishing what we say we will do.
The foundation of Garmin culture is honesty, integrity, and respect for associates, customers, and business partners.
At Garmin, we strive to develop innovative high- quality, state- of- the- art products that inspire our customers with a more active lifestyle. Our vision is to become the global leader in every market we serve- Aviation, Outdoor, Marine, Fitness, Automotive and Sports.
Chuyên Viên Kỹ Thuật Bảo Hành- B2B & B2C/ RMA Customer Service
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
We are seeking a dedicated and detail- oriented RMA Customer Service Representative to join our team. The ideal candidate will handle customer inquiries regarding product returns, process RMAs, and ensure a smooth and efficient return process to maintain high customer satisfaction. Additionally, the candidate will be responsible for managing inventory, ensuring accurate stock levels, and maintaining efficient warehouse operations.
RESPONSIBILITY:
RMA process
• Coordinate with warehouse and logistics teams to manage the return and replacement of products.
• Maintain accurate records of all RMA transactions and customer interactions.
• Provide prompt and effective responses to B2B, B2B customers regarding product technical support, warranty inquiries, among other matters.
• Ensure compliance with company policies and procedures for handling returns and RMAs.
• Prepare and process the replacement of products for shipment to customers.
• Communicate with customers to provide updates on the status of their returns and replacements.
• Diagnose the root cause of problems and determine whether repair is feasible.
• Inspect returned products to identify defects or issues.
Inventory management
• Monitor buffer supplement and assist with the RMA and reverse logistic.
• Return faulty units to the main office warehouse.
• Maintain accurate inventory records using our inventory management system.
• Implement and maintain inventory control procedures to minimize loss and maximize efficiency.
• Conduct regular stock audits and reconcile discrepancies between physical and system records.
REQUIREMENTS
QUALIFICATION:
Understanding and having experience with electronics devices.
Previous experience in customer service, preferably in a returns or RMA role.
Proactive attitude and willingness to learn and contribute to a dynamic team environment.
Knowledge of inventory management systems
Ability to handle customer complaints and resolve issues effectively
Strong attention to detail and accuracy.
High school diploma or equivalent; college degree preferred.
Ability to work independently and as part of a team.
SKILL
Strong problem- solving abilities
Good at Microsoft Office
English is a must
Effective time management and multitasking skills
Excellent customer service
Interesting in joining our team? Please send your CV to jess.tran@garmin.com
(Only qualified cancidates will be contacted)
BENEFITS
Learn more about Garmin Vietnam <<Here>>
Full salary contribution to SHUI
Employee Purchase Program
Annually and monthly employee activities.
13th month salary + Performance Bonus
100% probation salary
Bảo Việt health insurance
Work location: 174 Thái Hà St, Trung Liệt Ward, Đống Đa District, Hanoi
HOW TO APPLY
Deadline: 23:59 31/1/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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