COMPANY INTRODUCTION
Địa điểm
Hà Nội
The foundation of Garmin culture is honesty, integrity, and respect for associates, customers, and business partners.
Each associate is fully committed to serving customers and fellow associates through outstanding performance and accomplishing what we say we will do.
At Garmin, we strive to develop innovative high- quality, state- of- the- art products that inspire our customers with a more active lifestyle. Our vision is to become the global leader in every market we serve- Aviation, Outdoor, Marine, Fitness, Automotive and Sports.
Chuyên Viên Kỹ Thuật Bảo Hành- B2B & B2C/ RMA Customer Service
Địa điểm
Hà Nội
JOB DESCRIPTION
We are seeking a dedicated and detail- oriented RMA Customer Service Representative to join our team. The ideal candidate will handle customer inquiries regarding product returns, process RMAs, and ensure a smooth and efficient return process to maintain high customer satisfaction. Additionally, the candidate will be responsible for managing inventory, ensuring accurate stock levels, and maintaining efficient warehouse operations.
RESPONSIBILITY:
RMA process
• Communicate with customers to provide updates on the status of their returns and replacements.
• Coordinate with warehouse and logistics teams to manage the return and replacement of products.
• Ensure compliance with company policies and procedures for handling returns and RMAs.
• Diagnose the root cause of problems and determine whether repair is feasible.
• Maintain accurate records of all RMA transactions and customer interactions.
• Prepare and process the replacement of products for shipment to customers.
• Inspect returned products to identify defects or issues.
• Provide prompt and effective responses to B2B, B2B customers regarding product technical support, warranty inquiries, among other matters.
Inventory management
• Monitor buffer supplement and assist with the RMA and reverse logistic.
• Implement and maintain inventory control procedures to minimize loss and maximize efficiency.
• Maintain accurate inventory records using our inventory management system.
• Conduct regular stock audits and reconcile discrepancies between physical and system records.
• Return faulty units to the main office warehouse.
REQUIREMENTS
QUALIFICATION:
Strong attention to detail and accuracy.
Previous experience in customer service, preferably in a returns or RMA role.
Proactive attitude and willingness to learn and contribute to a dynamic team environment.
Ability to work independently and as part of a team.
Ability to handle customer complaints and resolve issues effectively
High school diploma or equivalent; college degree preferred.
Understanding and having experience with electronics devices.
Knowledge of inventory management systems
SKILL
Effective time management and multitasking skills
Good at Microsoft Office
English is a must
Excellent customer service
Strong problem- solving abilities
Interesting in joining our team? Please send your CV to jess.tran@garmin.com
(Only qualified cancidates will be contacted)
BENEFITS
Annually and monthly employee activities.
100% probation salary
Work location: 174 Thái Hà St, Trung Liệt Ward, Đống Đa District, Hanoi
Full salary contribution to SHUI
Learn more about Garmin Vietnam <<Here>>
Bảo Việt health insurance
13th month salary + Performance Bonus
Employee Purchase Program
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/1/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
