COMPANY INTRODUCTION
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Hà Nội
ABOUT HAMSA CORPORATION
Hamsa, We are Young – Passionate – Responsible
Hamsa Corporation is Digital Transformation Partner in Vietnam established in 2014. Since then, Hamsa has delivered customized e- commerce solutions to more than 100 clients all over the world, and now expanding to blockchain development services. 94% of our clients is delighted and willing to recommend Hamsa as a development partner.
With a team full of professional, passionate Business & IT experts, we work together to empower all start- ups and established businesses, to give our hands on digital transformation, and to bring technologies to life.
Top core values what our stand for including:
Operate with transparency
Respect the differences
Welcome and lead the changes
Pursue learning and growth
Set and maintain high standards of work
Care about colleagues, customers and partners T
Take duties seriously and carefully
Drive for results
As Hamsa always value the human factor, we provide the best welfare for you. Also, you will work in agile and friendly environment with good pay, good benefit, clear career path.
We can&039;t do that without a strong and united team of unique culture. A happy team makes great products and services. Great products and services make clients satisfied. That&039;s a simple philosophy we believe and live with, since Day One.
To know more about us, kindly access to our website: https://hamsa.life.
Interesting jobs and a clear career path
At Hamsa, based on one- on- one coaching, you can enhance your skills and become a better version of yourself. About your career path, you are free to discover your strengths and interests by working on different kinds of tasks. In addition, the company also provides professional training courses including English, Neo Manager courses to enhance employee&039;s expertise.
Young, creative and professional working environment
You will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation with the latest technologies. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family.
Come to our office at Floor 9, CIC Tower, Cau Giay, from Mon to Fri.
Customer Success Intern
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JOB DESCRIPTION
• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5- star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.
REQUIREMENTS
• Interested in solving problems with digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem- solving, logical thinking, and decision- making skills
• Basic knowledge of HTML, CSS, and JS is a plus
BENEFITS
• Participate in a 4- month apprenticeship program that focuses on practice.
• Gain valuable hands- on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on- job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member&039;s development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Opportunity to become an official employee after completing the program.
• Commit to this being a meaningful and useful working period in the beginning of your career.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 8/7/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
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