[HN] Công Ty Job Savvy Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Full-time 2026

COMPANY INTRODUCTION

Hà Nội

Job Savvy cung cấp một giải pháp cung ứng nhân sự tuyệt vời thông qua sự kết hợp chặt chẽ giữa việc việc phân tích yêu cầu công việc và tìm kiếm và đánh giá ứng viên, đảm bảo nguồn cung nhân lực luôn đảm bảo cung cấp những ứng viên tài năng nhất đến khách hàng.

Chăm sóc khách hàng Tiếng Anh + Trung

Hà Nội

JOB DESCRIPTION

Act as the escalation orchestrator, ensuring transparency, consistency, and swift action.
Use data and customer insights to contribute to long- term support and product strategies
Set and align support expectations clearly with clients throughout the resolution journey.
Assess root causes, understand business impact, and prioritize resolution urgency.
Serve as the primary point of contact for moderate to high- complexity customer concerns.
Engage deeply with customers to understand pain points and deliver meaningful resolutions.
Identify recurring issues or process gaps and recommend improvements.
Create comprehensive executive summaries outlining issue details, customer impact, and resolution progress.
Take ownership of high- impact cases by establishing effective communication channels and coordinating across multiple internal stakeholders.
Lead initiatives aimed at improving resolution times, boosting satisfaction, and enhancing efficiency.

REQUIREMENTS

Bachelor’s degree in Technology, Business, or related field
Excellent written, reading, listening and verbal communication skills in English (~ B2) and Bilingual Mandarin (~HSK5- 6)
Having experience in customer service, technology industry, or related experience is a plus
A collaborative team player who thrives in cross- functional environments
Strong customer relationship management and problem- solving mindset
Solid understanding of support case lifecycle and troubleshooting methodologies
Able to make sound decisions under pressure and manage multiple priorities effectively.

BENEFITS

Workplace: Tay Ho, Ha Noi
Working time: 6:00 – 15:00 or 7:00- 16h00 (5 working days/week)
Seniority allowance based on years of service
Full salary during the 3- month OJT period
Full Social Insurance and Health Insurance in accordance with labor laws
Annual health check- up to ensure employee well- being

HOW TO APPLY

Deadline: 23:59 23/3/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.

APPLY NOW

Cập nhật gần nhất lúc: 2026-03-14 13:45:02