About this opportunity:
Ericsson is a multinational telecommunications company headquartered in Sweden. Being an employee at Ericsson is special. We offer you a wide field of opportunities to grow in your skills, competencies, and career. We will give you the knowledge to learn, challenging tasks to grow yourself, and the opportunity to work on projects that change the future of technology in telecommunication. You will gain experience in Telco domain and work with the latest technologies in 5G and Cloud Native.
We are looking for graduate for Customer Network Support engineer role based out in Vietnam. In this role, you will handle, analyze, and resolve issues related to 5G Core and 5G Radio Access Networks (RAN) for our Customers who are telecom operators in Vietnam and in the region. You will collaborate closely with our Global Support team to provide emergency assistance, manage Customer Support Requests, perform software updates, and solve network problems.
Let&039;s join us if you have
You’ll only get to start your career once. Let’s make it a good one!
completed your BS/BA/MA/MSc studies or soon to be graduate in 2024
with Degrees including:
Telecommunication / Electronic Engineering
Information Technology / Computer Networking / Computer Science
Join our Team
What You Will Do
Then you will be giving opportunities to involve into System Integration tasks and Customer Support tasks which may include the following.
At first, you will get opportunities to learn and take part into OJT (on job training) with multiple projects to gain experience and competence that you most passionate about across areas of expertise: 5G Core, Cloud, Virtualized Package Core, IMS, UDM, and Radio Access Network.
Implement software updates to maintain efficient network performance.
Resolve customer network issues, ensuring timely and effective solutions, meeting Service Level Agreement requirement.
Provide preemptive and data- driven support to anticipate and address potential problems.
Manage and nurture customer relationships, ensuring their happiness and trust.
You will bring
Strong analytical and problem- solving skills.
Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field.
Knowledge of telecommunications networks and technologies.
High level academic achievement (academic transcripts or summary of results to date must be included).
Cloud experience or exposure.
Availability for on- call duties and flexible working hours when required.
Familiarity with data analysis tools and techniques.
Ability to work effectively in a team environment, knowledge transfer and reuse.
Ability to handle multiple tasks and prioritize effectively.
Good communication in English.
Excellent communication and negotiation skills, both written and verbal.
Eagerness to learn and adapt to new technologies and processes.
Highly Regarded Experience:
Programming experience in Java, C/C++, Python.
Knowledge of Databases, PowerBI, machine learning, automation.
Experience with IP Networking and Information & Network Security.
Experience or knowledge in APIs.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that&039;s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are proud to announce Ericsson Vietnam has been named 3 in the country and is once again officially Great Place to Work® Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
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