Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
JOB SPECIFIC TASKS
Managing Sales Activities
• Manages the development of a strategic account plan for the demand generators in the market.
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Utilizes budgets to understand financial objectives.
• Maintains a positive cost management index for kitchen and restaurant operations.
Leading Food and Beverage Team
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Responds quickly and proactively to employee&039;s concerns.
• Monitors and maintains the productivity level of employees.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
• Provides excellent customer service to all employees.
• Provides a learning atmosphere with a focus on continuous improvement.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Oversees all culinary, restaurant, beverage and room service operations.
• Manages the Food and Beverage departments (not catering sales).
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Provides proactive coaching and counseling to team members.
Ensuring Exceptional Customer Service
• Responds quickly and proactively to guest&039;s concerns.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Sets service expectations for all guests internally and externally.
• Drives alignment of all employees, team leaders and managers to the brand&039;s service culture.
• Manages day- to- day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Understands the brand&039;s service culture.
• Provides excellent customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Verifies all banquet functions are up to standard and exceed guest&039;s expectations.
Managing and Conducting Human Resource Activities
• Conducts performance reviews in a timely manner.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
Additional Responsibilities
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Complies with all corporate accounting procedures.
MANAGEMENT COMPETENCIES
Leadership
• Communication- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non- verbal behavior; and models active listening to ensure understanding.
• Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Managing Execution
• Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function- specific work challenges
Accounts Payable and Accounts Receivable- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of subledger reconciliation and controls.
Auditing and Reconciliation- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
Analysis- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
General Finance and Accounting- The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Auditing Skills- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
Accounting Knowledge- Knowledge of general accounting principles and current company accounting policies and procedures. This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
• Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work- related issues.
Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work- related documents.
Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
