Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
JOB SPECIFIC TASKS
Managing Day- to- Day Operations
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
Leading Food and Beverage Team
• Monitors alcohol beverage service in compliance with local laws.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Ensures compliance with all applicable laws and regulations.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow- up and hands on management.
Ensuring Exceptional Customer Service
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Manages day- to- day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Ensures corrective action is taken to continuously improve service results.
• Handles guest problems and complaints.
Managing and Conducting Human Resources Activities
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Strives to improve service performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees receive on- going training to understand guest expectations.
• Ensures recognition is taking place across areas of responsibility.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Oversees the financial aspects of the department including purchasing and payment of invoices
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
MANAGEMENT COMPETENCIES
Leadership
• Communication- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non- verbal behavior; and models active listening to ensure understanding.
• Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Managing Execution
• Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
• Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Generating Talent and Organizational Capability
• Organizational Capability- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function- specific work challenges
• Business Acumen- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Accounting Knowledge- Knowledge of general accounting principles and current company accounting policies and procedures. This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
General Finance and Accounting- The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Analysis- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Auditing Skills- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
Accounts Payable and Accounts Receivable- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of subledger reconciliation and controls.
Auditing and Reconciliation- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
• Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work- related issues.
Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work- related documents.
