About the job
Job Purpose
Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company&039;s regulations/processes, ensure progress and quality of assigned work.
Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process
Key Accountabilities (1)
I. General Responsibilities
Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
Strictly follow AMC&039;s Labor Regulations
Comply with AMC&039;s training and work arrangements
Key Accountabilities (2)
II. Professional Responsibilities
Implement the field strategy, search, verify information and urge customers to pay back debts :
Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high- risk customers
Implement the risk mitigation plan arising in the process of Field Collection:
Proposing on suitable risk mitigation plan
Evaluate and analyze the current situation of customers and/or operational status
Receipt of customer requests
Deploy the approved risk mitigation plan
Participate in fraud detection in the operational process:
Coordinate with related parties to provide customer information with the consent of competent approval.
Notify manager about customers with fraud signal
Implement fraud detection in the process of checking customer records and actually touch to customers
Key Accountabilities (3)
III. Perform other related tasks as requested by upper- level managersKey Relationships- Direct Manager
Manager, Field Debt Collection/ Senior Manager, Field Debt Collection
Key Relationships- Direct Reports
None
Key Relationships- Internal Stakeholders
Relevant functions at AMC
Key Relationships- External Stakeholders
Professional departments/branches/transaction offices of the debt transferor;- Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,...- Other relevant organizations and individuals.
Success Profile- Qualification and Experiences
English: According to the regulations of the Company from time to time
Degree/Occupation: College graduate or higher
Experience: Not required
Expertise
Preferably those having professional knowledge in the field of law, economics, finance and banking.
