HN - Nhân Viên Lễ Tân (Receptionist)

Perform check- in and check- out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.
Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
Continuously monitor and update guest check- in/out lists and relevant information, ensuring accuracy and efficient guest management.
Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
Maintain a positive and service- oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
Comprehensively provide guests with information about the hotel&039;s facilities, services, and amenities, exceeding their expectations.

Part 2: Fostering a Positive and Collaborative Work Environment

Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel&039;s image and brand.
Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team&039;s success.

Hardworking, honest, careful, enthusiastic, and a good team supporter
Effective communication in both Vietnamese & English, 3rd language is a plus.
Proficient in computer skills
Good communication and guest- handling skills

Opportunity to build a capable and inspired workforce for new hospitality
Competitive salary and bonus packages based on work results
Evaluation based purely on capacity and rapid growth opportunities
Annual leave: 12 days
13th- month salary
Participating in social insurance, health insurance, and unemployment insurance according to state regulations

Cập nhật gần nhất lúc: 2024-03-31 18:05:44