Purpose of the position
Manage vendors/shipper and carriers
Communicate with all involved parties
Manage shipment from booking to arrival at destination
Check P&L of shipment
Follow Company applications and policy
Main Duties & Responsibilities
To optimize relationship with customers, carriers and subcontractors to deliver excellence service
To handle and ensure billing/costing on time
To follow and complete shipment till arrive destination
To check and verify documents and update company systems
To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
To take up additional tasks as assigned
To support Sales and overseas offices for retaining existing and gaining new customers
To follow customers SOP and internal SOP
To handle incident, pre- claim and feedback to customer’s inquiries, complaints, claims follow up
To follow up and complete shipment
To back up other operation team
To issue debit note/proforma invoice and book accrual cost in shipment/consol
To carry out approved proposed improvement/changes on procedures and systems
To update CW1, EDC, … and other applications
To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
To take up additional tasks as assigned
To complete all required task from company systems.
To comply and meet all KPI from customers and company
To carry out the approved improvement and changes on procedures and systems made by supervisors.
To update CW1, EDC, … and other applications
To back up other operation team
To carry out approved proposed improvement/changes on procedures and systems
To report and feedback on irregularities, pre- claims, and problems to Supervisors
To report and feedback on irregularities, pre- claims, and problems to Supervisor and Line Manager
To File and update AMS/ACI/ AFR/VGM
Send the Pre- Alert to customer and receiving house
To follow customers SOP and internal SOP
To follow up shipment as per procedure: advice and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
Following up with documents and routing until delivery of cargo to destination.
