Contract term: 06 months, Outsourced
Purpose of the position
Follow Company applications and policy
Check P&L of shipment
Manage shipment from booking to arrival at destination
Communicate with all involved parties
Manage vendors/shipper and carriers
Main Duties & Responsibilities
Send the Pre- Alert to customer and receiving house
To carry out approved proposed improvement/changes on procedures and systems
To optimize relationship with customers, carriers and subcontractors to deliver excellence service
To handle incident, pre- claim and feedback to customer’s inquiries, complaints, claims follow up
To update CW1, EDC, … and other applications
To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
To update CW1, EDC, … and other applications
To File and update AMS/ACI/ AFR/VGM
To follow customers SOP and internal SOP
Following up with documents and routing until delivery of cargo to destination.
To handle and ensure billing/costing on time
To follow up shipment as per procedure: advice and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
To follow customers SOP and internal SOP
To follow up and complete shipment
To complete all required task from company systems.
To take up additional tasks as assigned
To report and feedback on irregularities, pre- claims, and problems to Supervisors
To carry out the approved improvement and changes on procedures and systems made by supervisors.
To back up other operation team
To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
To issue debit note/proforma invoice and book accrual cost in shipment/consol
To take up additional tasks as assigned
To support Sales and overseas offices for retaining existing and gaining new customers
To report and feedback on irregularities, pre- claims, and problems to Supervisor and Line Manager
To carry out approved proposed improvement/changes on procedures and systems
To follow and complete shipment till arrive destination
To comply and meet all KPI from customers and company
To check and verify documents and update company systems
To back up other operation team
