ABOUT 4P’s CORPORATION
Pizza 4P’s is an innovative Vietnam- based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East- meets- West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.
4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House- made cheeses", "Earth- to- people" and "Omotenashi" hospitality.
ROLE PURPOSE
The role will be key in supporting operational needs and ensuring timely hiring to align with business expansion and peak staffing demands. The Mass Recruitment Specialist will work closely with hiring managers to ensure an effective, smooth recruitment process and a great candidate experience, while promoting the 4P’s culture of “Omotenashi,” Compassion,” and “Kaizen”.
The Recruitment Specialist – North Operations is responsible for executing high- volume recruitment to meet the staffing needs of our Hanoi- based stores. This position will focus on sourcing, screening, and hiring frontline staff for FOH (Front- of- House), BOH (Back- of- House), and supervisory roles.
KEY ACCOUNTABILITIES
High- Volume Recruitment Execution
Support the recruitment needs of new store openings, seasonal peaks, and regular turnover.
Lead candidate screening, interviews, and offer processes, ensuring a strong pipeline of candidates at all times.
Manage recruitment for high- volume roles across multiple store locations (FOH/BOH, Kitchen Assistants, Supervisors).
Stakeholder Management
Partner with restaurant managers and team leaders to understand staffing needs and define job requirements.
Communicate recruitment progress, challenges, and market insights to hiring managers and the TA Manager.
Candidate Experience & Employer Branding
Maintain open, transparent communication with candidates, providing a positive experience from application through onboarding.
Ensure that the recruitment process reflects 4P’s values and employer branding efforts.
Sourcing & Pipeline Development
Use various sourcing channels such as job boards, social media, walk- ins, employee referrals, campus hiring and community outreach.
Build and maintain a talent pool of candidates for immediate or future hiring needs.
Compliance & Process Excellence
Regularly assess recruitment processes and suggest improvements for efficiency and effectiveness.
Ensure all recruitment activities comply with local labor laws and 4P’s recruitment policies.
Track and maintain accurate records of candidate information in the ATS (SmartRecruiters, etc.).
Recruitment Reporting & Metrics
Provide regular reports and feedback to TA leadership on recruitment performance and improvements.
Track KPIs such as time- to- hire, cost- per- hire, and offer acceptance rate.
SUCCESS METRICS & KPIs
Candidate Experience: Achieve positive feedback from candidates, with high ratings in candidate experience surveys.
Compliance: Full adherence to labor laws and recruitment standards.
Hiring Efficiency: Ensure
Offer Acceptance Rate: Maintain a high percentage of offers accepted by candidates.
Time- to- Hire: Maintain recruitment timelines for all roles, with a focus on meeting business demands.
Key Influencing Factors:
Market talent availability, compliance with local labor regulations, and operational needs.
CORE COMPETENCIES
Problem- Solving & Adaptability
Communication & Relationship Building
Time Management & Prioritization
Sourcing & Talent Pool Management
Process Optimization & Efficiency
Confidentiality & Integrity
TOOLS, ENVIRONMENT & WORKING CONDITIONS
Work Setting: Corporate office in Hanoi; flexible hybrid model with occasional travel to store locations.
Travel Expectations: 10–20% travel (domestic or regional) based on store support or recruitment events.
Systems & Tools: SmartRecruiters (ATS), HiBob HRIS, Microsoft 365, LinkedIn Recruiter, job boards, community networking platforms
