- Manage all aspects of the store (images, products, employees, customer service…) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.
- Manage and distribute business goals to employees to achieve sales and profitability goals.
Control the cost and inventory shortage
- Other jobs as assigned by the Direct manager
- Take on management role through effective communication and an awareness of employees growth
- Responsible for developing and training the next team
- Gather and provide customers feedback on products to management team
- Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
- Comply with the regulations, rules, policies, culture, core values, mission of the store and company
- Ensure a high standard of consistent customer service through efficient employees training
- Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
* P&L Management
- Support Retail manager to plan to grow sales in the store
- Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.
* Sales management and sales service
- Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
- Ensure that all customers are served properly
- Support the Retail Manager to prepare a sales budget every 6 months
- Implement this strategy with a quality- oriented sales policy and customer service
- Ensure that all sales teams fully understand the sales strategy and apply it
- Ensure good after- sale services
* Operation
- Control stock and order.
- Inventory and control import and export of goods
- Check out the promotions at the time of application and persistently disseminate to employees
- Check the staff’s cleaning, general display and uniform
* Purchase
- Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)
* Inventory
- Proactive inventory management to increase sales
- Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store
- Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
* Knowledge of goods and products
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
- Train the sales team to develop the right sales skills
- Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations
- Develop a training plan and make recommendations to the Manager every year
* Customer Service
- Always be present and resolve internal problems at the store in case of a conflict
- Sales growth through suitable services for all customers
- Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
* Team Management
- Supervise and maintain high quality staff
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Promote the sales team to serve all customers according to specified standards
- Responsible for allocating business goals, scheduling work schedules for employees
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
- Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Ensure all team members receive the right support to reach their best potential
- Track each employee&039;s performance
* Sales Management
- Support the Retail manager according to the Company&039;s process of handling sales reports
- Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever- changing needs of sales operations
* Communication
- Deploy all communication activities as instructed by the Marketing department in relation to the store as required
- Propose to Marketing all communication activities that can help achieve the store&039;s sales goals
- Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
* Asset Management
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities
- Responsible for the management and maintenance of the store&039;s assets
* Team Training
- Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures
- Train employees in sales skills, customer communication and other skills
* Other jobs as assigned by the Direct Manager
