[HỒ CHÍ MINH] Chief Operations Officer (F&B)

JOB PURPOSE
Reporting directly to the CEO, the COO owns multi- unit P&L, expansion strategy, operational excellence, Sabai CX, digital transformation, and leadership development, ensuring the company scales sustainably at both national and regional levels.
The Chief Operations Officer (COO) is responsible for building, leading, and scaling Talad Thai’s end- to- end operational platform to deliver rapid, disciplined, and profitable growth.
KEY RESPONSIBILITIES
Expansion Strategy & P&L Management

Establish and enforce a robust expansion governance model for new store openings and renovations.
Own and manage multi- unit P&L, balancing aggressive growth with sustainable profitability.
Support the company’s long- term growth plan to reach an opening pace of 40–50 new stores per year by 2029.
Develop and execute Talad Thai’s expansion strategy using a data- driven, financially disciplined, and operationally ready approach.
Oversee CAPEX planning, bidding processes, and cost governance, ensuring transparency, accountability, and optimal capital efficiency.

Operational Excellence & Supply Chain Management

Standardize and continuously improve SOPs across a multi- unit restaurant network.
Drive operational efficiency by tightly controlling:
Labor cost
Food cost
COGS and supply chain performance
Build and execute a strategic procurement framework, including:
Supply chain risk mitigation (e.g., single- source dependency, price volatility).
Supplier negotiation and contract management
Inventory optimization and waste reduction

Sabai CX – Customer & Employee Experience

Institutionalize Sabai CX as Talad Thai’s core management philosophy, not just a service concept.
Ensure strong alignment between:
Financial performance
Employee engagement
Customer experience
Guarantee consistent and scalable brand experience execution across all locations.
Foster a high- performance culture grounded in accountability, empowerment, transparency, and Sabai values.

Digital Transformation & Data- Driven Management

Design and implement Talad Thai’s
digital transformation roadmap
, integrating:
Finance
HR
Customer data
Operations
Establish real- time dashboards and reporting systems to provide full visibility of financial, operational, and customer KPIs for the CEO and shareholders.
Drive a data- driven culture where decisions are based on measurable results rather than assumptions.

People, Leadership & Organizational Scalability

Formalize HR processes, including KPI systems, performance management, and structured training programs.
Identify, develop, and retain high- potential leaders to create a strong leadership pipeline.
Make tough decisions grounded in financial and operational realities.
Coach and mentor senior and middle management leaders; provide direct and constructive feedback when required.
Build a scalable operating organization that minimizes dependency on individuals.

Experience & Expertise

Minimum 10 years of progressive experience in F&B / Hospitality operations, with at least:
5 years in a senior leadership role (COO, Operations Director, Head of Operations, or equivalent).
Proven experience managing multi- unit operations (30+ outlets) or a comparable scale.
Demonstrated track record in:
Standardizing operational processes
Managing multi- unit P&L
Scaling restaurant chains
Strong expertise in:
Unit economics and profitability optimization.
Food and labor cost control
Procurement and supply chain management

Strategic & Leadership Capabilities

Strong strategic mindset combined with high financial discipline and execution rigor.
Effective communicator across operations, finance, and people functions.
Ability to translate strategy into measurable operational plans.
Strong presentation and stakeholder management skills, including working with CEOs and shareholders.
Highly data- driven decision- maker with strong analytical capability.

Leadership Style & Cultural Fit

Comfortable leading organizations through rapid growth and structural change.
Strong cultural fit with Talad Thai’s philosophy: Sabai in spirit, disciplined in execution.
Believes that business performance is a direct reflection of team capability.
High ownership mindset with the courage to take accountability.

Education

Bachelor’s degree in:
Hospitality Management
Finance
Business Administration
MBA or advanced management qualifications are a strong advantage.

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Cập nhật gần nhất lúc: 2026-03-15 08:25:02