Sales Operation and Customer Service
Attend to customers individually, provide latest information and advice on fashion/ product trends, wardrobe- coordination, usage of products, etc. Practice complementary sale (i.e. recommend tie to go with shirt).
Keep up- to- date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
Handle and resolve customers’ feedback/ complaints; feedback to manager(s) on customer’s comments.
Provide support in the following areas:
Cashiering duties
Sales administrative procedures
Security measures on the sales floor
Housekeeping
Stock control
Merchandise display
Market information, customer feedback to superiors
Merchandising and Market Information
Study and feedback on merchandise for quality, price line consistency, salability, delivery punctuality and reliability.
Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point- of- sale, posters and publicity on the effectiveness of A&P programs.
Receive and check merchandise for quantity, quality, sizes, price tags, etc.
Display merchandise according to theme or concept from A&P Division.
Control of Stock Level
Check price- tags
Conduct physical stock- take; check stock daily on the shelves and in the stock- room; replenish fast- moving stock, report on out- of- stocks, slow/fast moving stock; return damaged/ soiled merchandise.
Staff Management
Provide OJT (Mentorship) and train retail staff and promoters on the following:
POS training
Adhere to company policies, rules and regulations
Provision of quality service to customers
Abide by company’s grooming standards
Selling techniques and merchandise knowledge
Behave according to business etiquettes and standards set by the company
Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control stock level.
Provide feedback to superior on staff performance.
Safety & Security
Ensure that retail staff and promoters observe safety and security procedures.
Monitor and control changing- room procedures.
Report any shoplifting case and/or suspicious characters to superior or security personnel.
Housekeeping
Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.
Administrative Procedures
Monitor/ check staff attendance against duty rosters.
Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.
Daily sales records.
Any other duties as and when assigned by the company.
Update and maintain records of VIPs, SKU, stock, etc.
