Ho Tram Rewards Executive

Responsibilities

All other work that is not handled by other sections
Assisting guests to check- in and check- out
Rooms reservation, transportation (Shuttle bus), etc
Handling guests&039; problems and complaints
Rooms admin & control
Answering phone calls and checking emails
All necessary daily & periodic reports
Issuing room and food vouchers/ coupon following Marketing Program
Check guest Passport/ ID at Casino entrance
Assisting in F&B and other services in the Property
Monitoring player&039;s average bets / guest gaming profile
Supporting role on all casino events and promotions
All other paper works and customers database
Casino Membership Enrollment/Take care for Member card related
Maintaining the reception & information HTR counter including HTR Lounge
Taking daily head count
Rooms & Main Hall

Qualifications

Must be able to work a flexible schedule to include nights, holidays and weekends.
Other guests related matters
Competence on Computer and Sequel program.
Knowledgeable about the services of the company
Good PR skills
Knowledgeable all existing promotions
Programs, room guidelines etc.
Excellent customer service skills
Knowledgeable the guests
Presentable and cheerful
All procedures, policies, guidelines
Must be able to speak, write, read and understand English.
Prefer Korean/ Chinese language
Prefer Height: 1.6m & Weight: around 48kg.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-17 12:55:02