Holistic Wellness Coach - Huấn Luyện Viên Chăm Sóc Sức Khỏe

• Control inventory of guest supplies
• Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.
• Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest experience.
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
• Perform Brand’s services behaviors in daily operation basic towards the guests
• Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
• Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
• Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
• Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
• Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
• Develop creative ways to inspire and motive team members to provide guest with a unique experience.
• Ensure the fitness center is in a safe and clean condition at all times.
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
• Maintain the highest level of the discretion and privacy during any guest interaction.
• Ensure spa facility is ready to receive guest every single time.

• Must be able to multi task.
• Team player who responds quickly to demands and thrives in a high- pressure work environment.
• Good multicultural communication and interpersonal skills.
• Able to work on shifts and be flexible regarding work schedules according to business demand.
• High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
• Ability to stand for long periods of time.
• Positive attitude, hardworking, responsible and organized.

• Service charge as revenue
• Relocation, repatriation allowance
• At least 14 annual leave, 2 days off per week
• 24/7 accident insurance
• Insurance as labor law
• Other benefits
• International working environment, join courses of IHG Group
• Healthcare insurance for personal at least 6 months and for the family after working 2 years
• Accommodation, uniform, transportation, and meals are provided
• Rest and relaxation, Home leave allowance
• Competitive salary

Cập nhật gần nhất lúc: 2024-06-18 16:40:06