Home Service Manager

Key ResponsibilitiesService Operations ManagementOversee daily operations for all non- property services (home cleaning, AC cleaning/repair, nail/hair/beauty services, furniture service, etc.).Ensure smooth execution of all customer bookings from scheduling to completion.Monitor and maintain service quality, punctuality, hygiene standards across all providers.Implement safety protocols and ensure compliance with health and safety regulations across all home service staffs and 3&039;rd party supplier staffs.Resolve operational issues quickly and effectively to maintain customer satisfaction.Ensure proper use of tools, equipment, and supplies by employees to minimize waste and maximize efficiency.Regular visits to meet with service providers, customers, on site staffs to ensure all services are being done smoothly and any issues are resolved immediately on site.Vendor & Partner ManagementIdentify, on- board, and manage third- party service providers for different service categories.Negotiate commercial terms, ensure proper documentation, and track vendor performance.Periodic Conduct service quality audits and retraining for partners.Customer ExperienceCoordinate with customer support to handle service- related queries or complaints.Analyze feedback and develop initiatives to improve overall service experience.Maintain consistent service quality and standard operating procedures (SOPs).Process Improvement & ReportingDevelop and optimize processes for service delivery, coordination, and follow- up.Collaborate with management to develop and implement operational improvements and new service offerings.Track and report key metrics such as number of bookings, completion rate, complaints, and satisfaction scores.Suggest data- driven improvements to increase efficiency and profitability.Continuous training for in- house as well as 3&039;rd party teams to service quality improvements.Be responsible for the KPIs and results of entire Home Services department.Cross Department CollaborationWork closely with Sales, Marketing, Customer Care and Finance teams to ensure seamless coordination.Support the HR/Recruitment Manager in hiring service coordinators or home service staff when needed and onboard/train them for the job.

Qualifications & Skills

Proven experience in managing third- party vendors and in- house service staffs.
University Degree in Business Management, Hotel/Hospitality Management, Real Estate, Sales & Marketing, or similar fields.
Minimum 5+ years of total experience, with minimum 2 years as “Manager” position in service operations, facilities management, Hotel or Hospitality Management, House Keeping services etc.

Strong organizational, problem- solving and decision- making skills.
Customer- centric mindset with an ability to multitask under pressure.

Knowledge of industry regulations, safety protocols, and best practices.
Intermediate English skills (listening, writing and reading) are mandatory.
Good Computer skills and working knowledge of Microsoft Office (Word, Excel, PowerPoints) is mandatory. Proficiency in scheduling and operational software will be an added advantage.

Strong interpersonal and communication skills, ability to handle both foreigner and local customers with ease.
Totally customer focused, putting customer&039;s interest first in any situation, understanding customer needs and trying best to achieve customer&039;s expectations.

Gross salary per month 18- 26 million VND.Attractive KPI based Commission every month, based on sales target and customer satisfaction rating achieved.Social, Health, Unemployment Insurances.Annual health checkup.13&039;th month salary in January (only after completing minimum 6 months in the company by 31&039;st Dec and at company&039;s discretion).Yearly performance review and increments (eligible after completing minimum 6 months in the company by 31&039;st March and depending on candidate&039;s & company&039;s performance).Company&039;s provided laptop and Mobile Number (for company&039;s work use).Motorbike cost reimbursement for company work (based on actual usage and except transportation from home to office & office to home).Opportunity to become part of a brand- new, technology driven prop tech start up in real estate agency business in Vietnam and be part of the growth in coming years.About Company:Home101is a brand- new real estate prop tech start- up company, based in Ho Chi Minh city. We provide a technology based real estate and home services platform that simplifies how people buy, sell, rent, and manage homes. We’re just starting up after getting Government Approval and planning to build a strong, result oriented team to grow together with the company in the long term.Why Join Home101Be a Core Team Member: Lead and build the entire “Home Services” team of a tech startup company.Operational Autonomy: You’ll manage end- to- end Home Service operations, vendors, and customer experience.Growth Opportunity: Work in a dynamic environment with exposure across technology, services, and customer operations.Innovation & Impact: Contribute to redefining how home services are delivered and trusted in Vietnam.

Cập nhật gần nhất lúc: 2025-10-10 02:40:02