Hostess

Establishes a rapport with guests maintaining good customer relationships.
Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Ensures that minimum brand standards have been implemented.
Performs the function of cashier as required.
Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Fully conversant with all aspects of the Micros System.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Provides excellent service to internal customers in other departments as appropriate.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Sets up venue as per guest requirement.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Places all signage for functions at proper place/ location.
Verifies all credit cards presented by guest before to validity of the card.
Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
Computes bill and accepts payment as required.
Checks/ tests all audio vision equipment prior to any function.
Verifies cash received ensuring only genuine money been collected.
Maintains par stocks of all equipment and guest supplies as required.

Able to converse in English
Able to perform shift work

Accommodation - Hoiana Staff Village
Annual leave
Heath checkup
Employee shuttle bus service
Training & Development
Uniform
Insurance

Cập nhật gần nhất lúc: 2022-08-07 01:02:04