Hostess - All Day Dining Outlet

POSITION SUMMARY:
Provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
RESPONSIBILITIES:
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Complete dockets accurately and clearly.
- Complete the other tasks and jobs which assigned by the leader.
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
- Maintain current information on all general activities of the hotel.
- Maintain responsibility of cleanliness of hostess stations.
- Inquire if they have a reservation and noting it in the reservation book if they do.
- Be attentive to guest requests.
- Ensure tables are cleared quietly and efficiently.
- Welcome guests to the Restaurant, by using the Restaurant name.
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
- Carry food and beverage trays in a safe manner to minimize breakages.
- Take telephone bookings and document in the Reservation book according to restaurant standards.
- Ensure restaurant operating equipment is clean and in working order.
- Assist with beverage service.
- Maintain detailed knowledge of menu, including daily specials.
- Create a reservation for them with their dining preferences if they do not and noting it in the reservation book.
- Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
- Assist with food service.
- Train waiter staff and bus staff in hostess standards.
- Maintain responsibility of cleanliness of all menus and drink menus.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Able to read and write English.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
EDUCATION / CERTIFICATES / EXPERIENCE:
- Food service experience with general knowledge of restaurant operations preferred.
- High School.

- Competitive Benefit
- Salary: Negotiate

Cập nhật gần nhất lúc: 2024-08-30 14:25:04