Hostess/ Nhân Viên Đón Tiếp Nhà Hàng

• To ensure to meet and greet all guests included potential guests, at entrance of restaurant by following:
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Being attentive to guest requests
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to the Restaurant, by using the Restaurant name
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Ensure restaurant operating equipment is clean and in working order
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• To train wait staff and bus staff in hostess standards
• To escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• To maintain the cleanliness of all menus and drink menus
• To update the current Food and Beverage information and any activities within the resort.
• To assist with Food and Beverage service
• To ensure understanding of knowledge of menu in details including daily specials.
• To maintain the cleanliness of hostess stations and work station.
• To serve food and beverage products in a safe manner.
• To take telephone bookings and document in the Reservation book according to restaurant standards
• Be responsible in keeping resort safe and secure, to participate in any hotel activity related to safety management.
• To ensure guest billing accurately upon request.
• May assist with other duties as assigned by management
• To control breakages
• Look smart – wear your uniform with pride
• To ensure the service sequence while dining.
• Be attentive to guests and resolve their complaints when needed, reporting all incidents to your Supervisor.
• Be a friendly face and helping hand to our guests

Education:
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
Service years in the field:
1 years related experience or an equivalent combination of education and experience
Knowledge and skills:
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Having knowledge about food safety and hygiene
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Language: Able to read, speak and write English

• Bao Viet Health insurance for personal and family
• Repatriation allowance
• Gym room
• Relocation assistance
• Home Leave allowance
• 24/7 Accident Insurance
• Competitive salary
• Rest & Relaxation Allowance per 3 months: 2 million.
• Housing, uniform, meal, and transportation are provided by the resort
• Social Insurance as law
• Service charge

Cập nhật gần nhất lúc: 2024-12-06 14:25:02