Hostess/ Nhân Viên Đón Tiếp Nhà Hàng

• To ensure to meet and greet all guests included potential guests, at entrance of restaurant by following:
- Ensure restaurant operating equipment is clean and in working order
- Welcoming guests to the Restaurant, by using the Restaurant name
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Being attentive to guest requests
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• To ensure guest billing accurately upon request.
• To serve food and beverage products in a safe manner.
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• To escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• To update the current Food and Beverage information and any activities within the resort.
• Be responsible in keeping resort safe and secure, to participate in any hotel activity related to safety management.
• May assist with other duties as assigned by management
• To assist with Food and Beverage service
• Be a friendly face and helping hand to our guests
• To take telephone bookings and document in the Reservation book according to restaurant standards
• To ensure understanding of knowledge of menu in details including daily specials.
• To ensure the service sequence while dining.
• To maintain the cleanliness of hostess stations and work station.
• To maintain the cleanliness of all menus and drink menus
• To control breakages
• To train wait staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints when needed, reporting all incidents to your Supervisor.
• Look smart – wear your uniform with pride

Education:
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
Service years in the field:
1 years related experience or an equivalent combination of education and experience
Knowledge and skills:
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Having knowledge about food safety and hygiene
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Language: Able to read, speak and write English

• Service charge
• Rest & Relaxation Allowance per 3 months: 2 million.
• Home Leave allowance
• Relocation assistance
• 24/7 Accident Insurance
• Bao Viet Health insurance for personal and family
• Social Insurance as law
• Gym room
• Competitive salary
• Repatriation allowance
• Housing, uniform, meal, and transportation are provided by the resort

Cập nhật gần nhất lúc: 2024-07-03 09:15:03