Hostess - Nhân viên lễ tân nhà hàng

Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide highest level of dining experience.
Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up- to- date information.
Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.
Be the champion of hotel offerings, all outlet menus and special promotions. Actively upsell or cross- promote special offers within the hotel to maximise revenue generation for the hotel.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.

Working knowledge of POS systems (e.g. MICROS)
Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred
2 – 3 years prior experience is similar role/capacity at luxury hotels/resorts

- Comparing benefits
- Be a member of Suncare Insurance Program- an exclusive program for member of Sun Group
- Competitive salary package

Cập nhật gần nhất lúc: 2024-06-08 21:55:07