Hotel Director of Operations

Managerial
• Ensure highest service quality at the IMPERIAL Complex in order to meet and exceed guest expectation.
• Participate and actively give recommendation in regular revenue strategy meeting and implement actions relevant to hotel operations.
• Oversee day- to- day operations of IMPERIAL Complex Vung Tau, ensuring highest quality of operations and services.
• Focus on people and people development including:
+ Approve training programs of staff and managers.
+ Responsible for hiring, managing of managerial positions.
+ Define training program for the training the front- line staff along with the HR team/other external vendors.
+ Coaching and mentoring hotel management team to ensure career progression and development.
• Manage financial activities including:
+ Ensure costs are controlled throughout operational departments at the IMPERIAL Complex and oversee regular analysis to highlight problem areas and takeappropriate actions.
+ Develop budgets for the IMPERIAL Complex.
+ Set revenue, costs and profit targets for the IMPERIAL Complex and ensure achievement of targets.
+ Coordinate with relevant operational department managers to identify and realize revenue enhancement opportunities.
+ Interact and co- ordinate with other functions such as finance, IT, HR to ensure smooth functioning of the IMPERIAL Complex operations.
Technical
• Manage facility management vendors to ensure service quality standard.
• Respond to periodical audit results and/or customer’s feedback to ensure continuous improvement opportunities are recognized and realized.
• Work together with the Managers to handle key property issues, including capital project, customer service and refurbishment through regular briefings and communication alignment meetings.
Other responsibilities:
+ Maintain property’s safety and security procedures
+ Ensure compliances, safety and risk mitigation measures are in place and adhered to.

• Bachelors in Hotel Management or equivalent from a recognized university.
• Solid managerial experience in different department with a good understanding of operational- related topics, and a strong business acumen with uncompromising service standards.
• Strong leadership skills to effectively manage teams to achieve a high level of performance and exceed targets.
• Experienced in strategy setting, managing budgets, evaluating revenue proposals, and driving performance towards target.
• Excellent customer management experience.
• Proficient in English, native English speaker and multiple- language proficiency preferred.
• Demonstrated progressive career growth and a pattern of exceptional performance.
• Sound knowledge of the hotel property management systems and demonstrated in- depth knowledge of the hotel/leisure/service sector.
• Excellent interpersonal and communication skills, both written and verbal.
• At least 10 years of experience at a leading international hotel group in an equivalent managerial position.

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-17 23:35:02