Hotel manager - Quản lý khách sạn

Business Performance
Primary Responsibilities
• Gather and report financial information to the General Manager
• Analyze monthly P&L and month- end reports, identify deviation from business plan goals
• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
Operation
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Be visible around the hotel and show an active interest in our colleagues’ welfare
Team Management
• Assist General Manager with interviews, selection and recruitment of operations departments management team
• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Identify and develop team members with potential
• Constantly monitor team members performance, attitude and degree of professionalism
• Conduct performance review and manages performance issues that arise within the operations departments management team
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Main Complexity/Critical issues in the Job

Competencies
• Ability to lead expatriates and local colleagues effectively
• A team player & builder
• Excellent communication and customer contact skills
• Ability to multi- task, work well in stressful & high- pressure situations
• Results and service oriented with an eye for details
• Strong leadership, interpersonal and training skills
• Well- presented and professionally groomed at all times
• A motivator & self- starter

Other Heartist benefits according to Accor programs
Mức thu nhập hấp dẫn
Training and development under Accor’s training programs
Attractive income package
Professional working environment with many opportunities for career advancement
Hưởng 100% lương và phí phục vụ từ thời gian thử việc
Participate in social insurance from the probation period, plus supplementary insurance for employees
Receive 100% salary and service charge from the probation period
Quyền lợi khác của Heartist theo chương trình của Accor
Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động
Được đào tạo và phát triển theo chương trình đào tạo của Accor
Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến

Cập nhật gần nhất lúc: 2026-01-03 17:45:03