Hotel Operations Manager

As an Operations Manager, you are responsible for making sure that all areas of a hotel environment run smoothly and work together successfully in order to deliver the above or achieved results of the approved KPIs.
Our property is a 5-star resort including luxury villas & apartment according to International standards from design, construction to operation which are fully equipped with a range of high-class utilities. Utilities are including Outdoor public pool by the sea, Restaurant, Spa, Play area for children and Tennis course.
A Hotel Operations Manager is responsible for the day-to-day management of hotel and staff of the assigned project(s). Operations Manager is responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as F&B, Spa and accommodation facilities.
*Tasks and Responsibilities:
• Manage and track hotel inventory.
• Prepare and manage schedules and shifts.
• Track KPIs and produce reports.
• Manage and monitor hotel expenses.
• Conduct hotel budgeting and financial planning.
• Hire and onboard new hotel staff.
• Plan, implement and manage overall hotel daily operations.
• Suggest and implement new ideas.
• Build and maintain strong relationships with asset owners, visitors, clients and vendors.
• Ensure safety and adherence to rules and regulations.
• Determine KPIs.
• Plan and organize hotel activities to drive sales.
• Plan and implement marketing campaigns with marketing teams.
• Evaluate staff performance.

• Excellent knowledge of office and hospitality software.
• Fluency in English.
• Good leadership skills.
• Good understanding of all hotel management.
• Knowledge of other languages is a big plus.
• Degree in Business Administration, Hospitality Management or relevant field.
• Proven experience as Hotel Manager or relevant role.
• Ability to motivate staff.
• Excellent customer service skills.
• Great decision making and problems solving skills.

13th salary + year end performance bonus

Social insurance, health insurance, unemployment insurance according to Labor Laws

15 days full paid leaves per year

Cập nhật gần nhất lúc: 2022-06-19 05:22:04