- Perform other reasonable job duties as requested by Managers.
- Complete required paperwork.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Enter and locate work- related information using computers and/or point of sale systems.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities.
- Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Speak with others using clear and professional language.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Ability to push and pull a loaded housekeeping cart and other work- related machinery over sloping and uneven surfaces.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests&039; service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand- eye coordination.
- Read and visually verify information in a variety of formats (e.g., small print).
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift.
