Housekeeping Clerk (coordinator)

Primary Responsibility:
• To maintain Housekeeping Staff Attendance Records.
• To make inventory guest amenities every month.
• To make printouts as required for Housekeeping operation.
• To handle and log all incoming calls/inquiries related to Housekeeping operations.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
• To control paging and beeper system panel.
• To issue outgoing records for repairs.
• To dispatch & collect memos from Executive office.
• To update the information board and VIP records.
• To keep a record of VIP toiletries.
• To obtain room status daily.
• To check and endorse on master key control chart.
• To control guest amenities daily.
• To send repair orders to Engineering Department.
• To maintain good working relationships with your own colleagues, and all other departments.
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To carry out any other reasonable duties and responsibilities as assigned.
• To provide service and information to resort guest and outside callers.
• To have a complete understanding of the resort’s staff handbook and adhere to the regulations contained within.
• To issue keys and pagers to shift maids.
• To obtain sequence of lost and found.
• To provide a courteous and professional service at all times.
• To do filing for Housekeeping operating documents.
Our Major Job Task Include:
• Ensure that Housekeeping service preparation and departmental operations accords with the standards prescribed in the Departmental Operations Manual.
• Maintaining the standards for Housekeeping service procedures that will fulfil our vision statement within the Aman Resort.
Additional Information:
• The Aman functions seven day a week, twenty- four hours a day. All employees must realize the fact and be aware that at times may be necessary to move an employee from their normal duty hours or working place as business demand. He/she should understand as well that business determines the amount of working hours. It might be that he/she has to work less hours or opposite can occur.

Education:
High School or equivalent
Service years in the field:
1 year housekeeping / administrative experience, or an equivalent combination of education and experience
Knowledge and skills:

Proficient in the use of Microsoft Office and Front Office System
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
Literacy skills- reading, writing and basic maths skills.

Language:
Able to speak, read and write English
Additional require:
Phan Rang citizen is a big plus.

Service charge
Annual Leave
Housing, uniform, meal, and transportation are provided by the resort
Social Insurance as law
Incentive Bonus after 2 months probation

Cập nhật gần nhất lúc: 2024-03-10 12:10:28